Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Smith

Asheville,NC

Summary

Dynamic and dedicated professional with extensive experience at Ingles Markets Inc, excelling in customer service and team leadership. Proven ability to resolve conflicts and enhance customer satisfaction. Skilled in inventory management and cash handling, demonstrating reliability and effective communication.

Committed to fostering positive environments and ensuring safety compliance in all tasks.

Overview

2026
2026
years of professional experience

Work History

Family Babysitter

Self-employeed
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Helped children learn how to complete small chores appropriate for age level.
  • Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
  • Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
  • Administered medications by following strict instructions from parents.
  • Encouraged children to be understanding and patient with others.

Overnight Stocker

Ingles Markets Inc
01.2025 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.

Customer Service Manager

Ingles Markets Inc
08.2023 - 01.2025
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.

Bookkeeper

Ingles Markets Inc
03.2021 - 08.2023
  • Maintained and processed invoices, deposits, and money logs.
  • Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
  • Completed transactions, exchanges and returns to support payment processing.

Deli Clerk

Ingles Markets Inc
11.2020 - 03.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Cashier

Ingles Markets Inc
11.2019 - 07.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

A.C. Reynolds
Fairview, NC
06-2022

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Team leadership
  • Safety compliance
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Following directions
  • Critical thinking
  • Reliability
  • Infant care experience
  • Licensed driver
  • Toddler engagement
  • Emotional support
  • Meal and snack times
  • Child safety expertise
  • Allergy awareness
  • Emergency response
  • Patience and empathy

Timeline

Overnight Stocker

Ingles Markets Inc
01.2025 - Current

Customer Service Manager

Ingles Markets Inc
08.2023 - 01.2025

Bookkeeper

Ingles Markets Inc
03.2021 - 08.2023

Deli Clerk

Ingles Markets Inc
11.2020 - 03.2021

Cashier

Ingles Markets Inc
11.2019 - 07.2020

Family Babysitter

Self-employeed

High School Diploma -

A.C. Reynolds

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