Patricia Smith

• Manage and coordinate Cardiac Surgeon calendars to ensure optimal performance and appropriate patient access.
• Creating and submitting numerous reference letters, scheduling career development meetings and coordinating multiple calendars for administrative meetings.
• Coordinate national and international travel. Balance credit card statements, and processing post travel expense claims and invoices.
• Updating REAIMS (provider curriculum vitae system)
• Responsible for the timely processing of professional licensing, annual membership fees and expenses.
• Clinical duties include obtaining and importing patient related material, slides, images and information into the patient’s electronic health record.
• Triages a high volume of patient calls, electronic messages, faxes and received mail, with related follow through.
• Act as a referring physician liaison, including effectively communicating mutual patient surgical plan.
• Assist with patient FMLA and short term disability paperwork.

We immigrated from South Africa to the USA in 2016. In preparation to the transition, I dedicated time to my family to ensure a successful transition.

• Main objective was to achieve agreed sales revenue targets by developing and maintaining an effective professional liaison with Travel Agents, Corporate Companies, MICE agents and Group Travel Agents.
• Help to position Dubai as a global MICE and Leisure destination, increasing 3rd and 4th freedom traffic.
• Position Emirates as a leading carrier with a global reach.
• Attend Workshops and schedule training sessions with Travel Agents, Corporate Companies and at public venues to increase product awareness.
• Develop and maximize all revenue opportunities which include existing revenue and new revenue potential.
• Maintain a minimum average weekly call rate to existing and new customer base based on revenue portfolio and account needs as agreed with the Sales Manager. Update the weekly sales plan in salesforce.com and report outcomes/actions of the sales calls in the system. Develop and implement the agreed marketing and sales plans with all Key Accounts within the segment. Closely monitor revenue results and account potential and recommend and implement actions as necessary to maximize revenue.
• Negotiate and put forward incentive and discount agreements for selected accounts, implement the contract and assess effectiveness.
• Generate sales leads by using the various business intelligence tools, qualify them and try to convert them into accounts.
• Actively investigate and report competitor activity within the territory and consider Emirates response in coordination with local sales team.
• Act as an Emirates ambassador within the assigned sales territory and represent Emirates during functions.
• Various Administrative duties.

• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Conducted comprehensive destination research to provide clients with up-to-date information and expert advice on travel options, including attending training sessions, workshops and venue visits.
• Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
• Coordinated group bookings to ensure seamless logistics for large-scale events such as religious travel, corporate retreats and conferences.