Patricia Smith

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

I answered incoming calls from potential clients seeking help with immediate housing. I completed their applications by phone and evaluated their personal situation including employment status, income and eligibility.

I collaborated with community resources/partners to find housing for eligible clients seeking immediate help.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected cash and credit card payments, processed transactions and updated relevant records.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Enhanced guest experience by maintaining welcoming and organized reception area.