Patricia Smith
Spring Grove,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work History
Device Tracking Analyst I
AbbVie
03.2021 - Current
- SalesForce –OneTrack – Process patient records for breast implants, explants, and discards.
- SalesForce – OneTrack – Create and update patient complaints for explants and discards.
- Collaborating as a team to maintain FDA reporting guidelines for accounts submission of patient device tracking.
- Manage incoming phone calls from Patients, Accounts and internal customers regarding anything related to Device Tracking.
- Special projects as assigned.
- Communication Team Lead for the Triple C Team within OnePMQA. We work as a team to provide information to the organization in the way of Newsletters, weekly emails, Motivational emails, and Spotlight emails featuring our very own team members.
Information Specialist
AbbVie
09.2018 - 09.2020
- Demonstrating organization and time management skills by prioritizing tasks and executing in order of importance to ensure FDA compliance.
- Patient Clinical Data Entry
- Creating new clinical patient files from Social Media postings pertaining to AbbVie Drugs. Processing emails from outside vendors regarding patient cases and sending them to the proper department for updating.
- Communicating with colleagues in a combined effort to ensure that the information we provide is accurate and up to date.
Certified Nursing Assistant
Comiskey Family
10.2014 - 09.2018
- Provide medical care for an early onset Alzheimer’s patient.
- Patient also had Diabetes, high blood pressure and congestive heart failure.
- Duties include monitoring blood sugar levels and administering insulin, medication dispensing, meal planning and companionship.
- Take him to all doctor’s appointments and other appointments as required throughout the week.
- Make all appointments for my patient, communicate with the doctor about diagnosis and relay back to the family.
- Keep medical records for the family such as blood sugar levels, blood pressure, heart rates, exercise, meals, medicine intake and any other medical information necessary to his well-being.
Regional Administrator
Nalco Company
02.2013 - 06.2014
- Prepare sales reports, spreadsheets and roll-ups as needed by Regional Vice President, General Sales Manager and/or Sales Operation Managers
- Maintain regional records to include employee files, coaching files, performance tracking, contact lists.
- Assist Regional Vice President in all administrative functions (travel planning, expense reports, meeting planning, HR paperwork, etc.)
- Support the District Managers as needed.
- Create and distribute the Regional Newsletter
- Meeting planning, recruiting and hiring event planned which included air flights, meals, training and interview schedules.
- Set up recruiting meetings with retired military individuals, which included coordinating travel arrangements, hotels and transportation.
- Train District Administrators with new procedures, processes, and functions as needed for their work role. Created the training documents for the District Administrators to assist with the training.
Regional Sales Analyst
United Airlines
04.2000 - 10.2001
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
- Increased sales efficiency by streamlining data analysis and reporting processes.
- Supported the regional Manager with reports and communication with the accounts.
Inventory Management Specialist
United Airlines
05.1989 - 04.2000
- Forecasted inventory level for future flights based on historical data using year over year and the past 6 weeks.
- Developed a Road-Show to travel to major airports to speak with the gate agents to educate them why it is revenue positive to overbook flights due to the historical percentage of no-show passengers.
Education
Associate of Science - Science
McHenry County College
Crystal Lake, IL 12.2014 - 12.2017
Certified Nursing Assistant - undefined
Northbrook College of Healthcare
Wheeling, IL09.2015
Skills
- Regulatory compliance
- Project management
- Deadline adherence
- Incident reporting
- Data integrity assurance
- Verbal and written communication
- Problem-solving
- Excellent communication
- Attention to detail
- Team collaboration and leadership
- Salesforce
- Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, SharePoint, OneNote, Teams, Adobe, SAP, Concur, Teams
Timeline
Device Tracking Analyst I
AbbVie
03.2021 - Current
Information Specialist
AbbVie
09.2018 - 09.2020
Associate of Science - Science
McHenry County College
12.2014 - 12.2017
Certified Nursing Assistant
Comiskey Family
10.2014 - 09.2018
Regional Administrator
Nalco Company
02.2013 - 06.2014
Regional Sales Analyst
United Airlines
04.2000 - 10.2001
Inventory Management Specialist
United Airlines
05.1989 - 04.2000
Certified Nursing Assistant - undefined
Northbrook College of Healthcare
Similar Profiles
Denise JordanDenise Jordan
Clinical Research Associate at AbbVieClinical Research Associate at AbbVie
Fergani Anne-ClaireFergani Anne-Claire
Quality assurance specialist at AbbvieQuality assurance specialist at Abbvie
Benjamin CarnineBenjamin Carnine
Senior Clinical Sales Specialist II | Training and Strategy Lead at AbbVieSenior Clinical Sales Specialist II | Training and Strategy Lead at AbbVie
Jonathan Osborn CPCUJonathan Osborn CPCU
Commercial Lines Underwriter at Acuity InsuranceCommercial Lines Underwriter at Acuity Insurance
Michael CrowMichael Crow
Caregiver at Comfort KeepersCaregiver at Comfort Keepers