Patricia Smith
Fort Worth
Summary
Accomplished professional with expertise in staff training and dementia care. Known for driving exceptional care outcomes and enhancing team performance through effective mentoring and problem-solving strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
DIRECTOR OF MEMORY CARE
The Vantage At Cityview
Fort Worth
10.2023 - 09.2025
- Ensured consistent assessments and service delivery tailored to resident needs.
- Conducted care planning meetings with families and third-party providers as required.
- Provided training and support to staff for exceptional care of residents with cognitive impairments.
- Collaborated with the Staffing Coordinator and the Resident Care Director for effective candidate selection.
- Coordinated with Wellness Nurse to guarantee excellence in medication management and delivery.
DIRECTOR OF RESIDENT RELATIONS
THE VANTAGE AT CITYVIEW
06.2018 - 10.2023
- Greet visitors at the front reception desk professionally and pleasantly for a 200-unit senior independent living community.
- Receive incoming calls on a busy multi-line telephone system and ensure questions and needs are directed to the appropriate department and person.
- Maintain logs (guest meals, packages, medication, incident reports, phone logs, resident parking etc.)
- Monitor and prepare orders for office supplies.
- Work directly with the Executive Director, Marketing, and Human Resources to interview and hire qualified candidates to ensure that staffing needs were met for the Front Desk.
- Ensure that all front desk staff receive ongoing phone training and updates on changing protocols.
- Served as community ambassador to visitors; answered general questions from potential residents and inquiring families and handled complaints.
- Performed administrative duties and clerical support for Residents.
- Coordinate outside services for Residents (home health, doctor appts, transportation etc.)
- Follow the company’s protocol to guarantee a great first impression for prospects, visitors, and family members.
STAFFING SUPERVISOR
BROOKDALE CITYVIEW SENIOR LIVING
04.2017 - 04.2018
- Scheduled according to census and workforce management.
- Interview, skills assess, and hire candidates in partnership with human resources to ensure staffing needs are met.
- Directly assisting the D.O.N.
- Providing support and training for CNAs, Med-techs and Nurses.
- Performed administrative duties and clerical support as well as keeping track of health records and certifications.
Concierge/Receptionist
BROOKDALE RIDGMAR SENIOR LIVING
10.2015 - 04.2017
- Greeted visitors at the front reception desk in a professional and pleasant manner for a 215-unit senior independent living community.
- Received incoming calls on a busy multi-line telephone system and ensured questions and needs were directed to the appropriate department and person.
- Served as community ambassador to visitors; answered general questions from potential residents and inquiring families and handled complaints.
- Performed administrative and clerical support tasks for the community, including updating resident rosters, taking and entering service requests from residents, preparing incident reports, tracking and recording all ancillary income charges for resident billing.
- Prepared daily, weekly and monthly reports.
- Routinely assisted business office manager with various tasks and projects.
Private Duty Healthcare Aide
Karen Robinson, LPN
Fort Worth
09.2012 - 09.2015
- Supported clients with daily living activities, including dressing, bathing, and medication reminders.
- Prepared light meals and assisted with feeding as necessary.
- Executed light housekeeping tasks and shopping duties to ensure a clean environment.
- Addressed various personal needs to enhance client comfort and well-being.
Care Associate/Medication Tech/Activity Director
BROOKDALE WESTOVER SENIOR LIVING
02.2006 - 09.2013
- Personal caregiver and medication aide for Assisted Living and Memory Care.
- Assisted residents with daily living such as dressing, bathing, and other personal needs.
- Built and maintained positive relationships with residents and family members.
- As the Activity Director, I assisted residents with activities and planned entertainment.
- Escorted residents on outings.
- Overseeing the budget for activities and events.
- Conducted surveys to measure client satisfaction.
- Creating promotional materials for activities and events.
- Developing calendars for activities and events.
Collection Representative
CareMark RX (Today’s Staffing)
12.2002 - 02.2006
- Contacted customers by telephone and collected payment on past due accounts.
- Created and negotiated payment plans.
- Processed payments, faxed, and mailed account statements.
Education
High School -
O.D. Wyatt High School
Fort Worth, TX05-1997
Skills
- Task management and organization
- Cognitive impairment training
- Care planning and assessment
- Staff training and mentoring
- Medication management and inventory
- Compliance oversight and evaluation
- Conflict resolution and problem solving
- Empathy building and relationship management
- Activity programming and family support
- Dementia care expertise
- Employee retention strategies
- Team collaboration and independent work
- Attention to detail and high-quality results
Accomplishments
- 2019 Arbor Star Award
Certification
- Certified Dementia Practitioner
- Art of Concierge Certification
References
References available upon request.
Timeline
DIRECTOR OF MEMORY CARE
The Vantage At Cityview
10.2023 - 09.2025
DIRECTOR OF RESIDENT RELATIONS
THE VANTAGE AT CITYVIEW
06.2018 - 10.2023
STAFFING SUPERVISOR
BROOKDALE CITYVIEW SENIOR LIVING
04.2017 - 04.2018
Concierge/Receptionist
BROOKDALE RIDGMAR SENIOR LIVING
10.2015 - 04.2017
Private Duty Healthcare Aide
Karen Robinson, LPN
09.2012 - 09.2015
Care Associate/Medication Tech/Activity Director
BROOKDALE WESTOVER SENIOR LIVING
02.2006 - 09.2013
Collection Representative
CareMark RX (Today’s Staffing)
12.2002 - 02.2006
High School -
O.D. Wyatt High School
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