Patricia Smith
JACKSON,Mississippi
Summary
Dynamic Intake Specialist with a proven track record at the Mississippi Department of Child Protection Services, skilled in compassionate communication and meticulous records management. Successfully conducted intake assessments, enhancing service delivery and client satisfaction. Adept at data entry and fostering collaborative relationships, ensuring efficient transitions for clients in need of support.
Overview
23
23
years of professional experience
1
1
Certification
Work History
INTAKE SPECIALIST
Mississippi Department of Child Protection Services
02.2023 - Current
- Conducted initial assessments of client needs to determine appropriate services and support.
- Managed intake documentation, ensuring accuracy and compliance with organizational standards.
- Coordinated communication between clients and service providers to facilitate smooth transitions.
- Assisted in maintaining accurate records within case management systems for efficient tracking.
- ASSIST IN ANSWERING CALLS FOR THE ENTIRE STATE OF MISS TO ENSURE PROPER REPORTING
- TYPE IN REPORTS OF ABUSE OR NEGLECT
PROGAM SPECIALIST
Mississippi Department Of Rehabilitation Services
02.2023 - 12.2023
- Developed and implemented program strategies to enhance operational efficiency across multiple projects.
- Coordinated training sessions for staff, ensuring alignment with organizational goals and compliance standards.
- Analyzed program performance metrics, identifying areas for improvement and implementing corrective actions.
- Facilitated stakeholder meetings to gather feedback and drive continuous improvement initiatives within programs.
- Established partnerships with external organizations to enhance resource availability and program reach.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Provided support to social service clients in navigating available resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Program Specialist Assistant
Mississippi Department of Human Services
08.2022 - 02.2023
- Coordinated program schedules, ensuring efficient resource allocation and timely completion of project milestones.
- Facilitated communication between stakeholders, enhancing collaboration and clarity on program objectives.
- Developed training materials for new staff, promoting understanding of policies and operational procedures.
- Streamlined reporting processes, improving data accuracy and reducing turnaround time for program updates.
- Maintained accurate records of all relevant documentation, ensuring information was easily accessible when needed.
- Served as a reliable point of contact for program-related inquiries, providing accurate and timely information to stakeholders.
- Actively participated in regular staff meetings to provide updates on assigned tasks while also gaining insights into other aspects of organizational operations.
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings and appointments.
Substitute Teacher
Kelly Educational Services
01.2019 - 08.2022
- Delivered engaging lessons aligned with curriculum standards to foster student learning and development.
- Managed classroom behavior effectively, maintaining a positive and productive learning environment.
- Adapted lesson plans to accommodate diverse learning styles and individual student needs.
- Collaborated with teachers to ensure continuity in instruction and support student progress.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Utilized variety of assessment tools to evaluate student progress and inform instruction adjustments.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
- Contributed to positive school culture by participating in extracurricular activities and events.
- Improved learning outcomes with tailored instruction for diverse student needs.
- Developed and executed lesson plans to cover required curriculum effectively.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction.
- Utilized variety of instructional strategies to meet individual student needs.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
Teacher/ Teacher Assistant/Elementary Substitute Teacher
Jackson Public School District
01.2003 - 08.2022
- Designed engaging lesson plans to enhance student understanding and participation.
- Implemented classroom management techniques to foster a positive learning environment.
- Assessed student performance using standardized tests and adjusted teaching methods accordingly.
- Collaborated with colleagues to develop interdisciplinary projects that promote critical thinking skills.
- Provided individualized support for students with varying needs to ensure academic success.
- Organized extracurricular activities that encouraged student involvement and teamwork development.
- Developed and maintained effective communication with parents regarding student progress and classroom events.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Adapted teaching methods and materials to meet students' varying needs.
TELE RECRUITMENT
Mississippi Blood Services
01.2017 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Social Worker Assistant
Mississippi Department of Child Protection Services
11.2007 - 12.2013
- Provided direct support to clients, ensuring access to essential resources and services.
- Assisted social workers in case management, facilitating communication between clients and service providers.
- Conducted client intake assessments, gathering relevant information for effective service planning.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse client needs.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Transported children and families as directed by child welfare worker or visitation coordinator.
- Aided clients in navigating complex systems such as housing assistance, healthcare, and employment services.
- Protected clients' health information with strict protocols focused on controlling access to confidential information.
- Supported program leadership in handling day-to-day management needs of busy office.
Unit Secretary
Baptist Memorial Hospital
01.2007 - 12.2010
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Managed incoming calls and directed to appropriate department.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
National Sales Assistant/Manager
Fox 4 News
11.2004 - 01.2007
- Supported national sales team in executing strategic initiatives and enhancing customer engagement.
- Coordinated communication between sales representatives and management to streamline operations and resolve issues.
- Assisted in organizing and maintaining sales documentation, ensuring accuracy and compliance with company policies.
- Collaborated with marketing teams to develop promotional materials that effectively communicated product value to clients.
- Implemented process improvements that increased efficiency in order processing and customer follow-up procedures.
- Developed strong relationships with key stakeholders, facilitating effective collaboration across departments to drive results.
- Boosted sales performance by developing and implementing effective sales strategies.
- Implemented data-driven decision-making processes for improved forecasting accuracy and strategic planning purposes.
- Improved client satisfaction ratings by consistently delivering exceptional service and addressing concerns promptly.
- Established strong relationships with key clients, resulting in increased customer retention and loyalty.
- Collaborated with cross-functional teams to develop product offerings tailored to specific client needs.
- Optimized sales pipeline management with meticulous tracking of leads, conversions, and follow-up activities.
- Generated significant cross-selling opportunities through regular communication with existing customers about relevant product offerings.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
BACHELOR IN HEALTHCARE ADMINISTRATION - HEALTHCARE
Jackson State University
Jackson, MS06-2017
High School Diploma -
Provine High School
Jackson, Ms 06-1986
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Follow-up skills
- Records management
- Eligibility review
- Client intake
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Multi-line phone systems
- Multi-line phone operations
- Attention to detail
- Data entry software
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Cooking
- Learning new cooking techniques and expanding my culinary skills
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Cake Decorating
Timeline
INTAKE SPECIALIST
Mississippi Department of Child Protection Services
02.2023 - Current
PROGAM SPECIALIST
Mississippi Department Of Rehabilitation Services
02.2023 - 12.2023
Program Specialist Assistant
Mississippi Department of Human Services
08.2022 - 02.2023
Substitute Teacher
Kelly Educational Services
01.2019 - 08.2022
TELE RECRUITMENT
Mississippi Blood Services
01.2017 - 12.2020
Social Worker Assistant
Mississippi Department of Child Protection Services
11.2007 - 12.2013
Unit Secretary
Baptist Memorial Hospital
01.2007 - 12.2010
National Sales Assistant/Manager
Fox 4 News
11.2004 - 01.2007
Teacher/ Teacher Assistant/Elementary Substitute Teacher
Jackson Public School District
01.2003 - 08.2022
BACHELOR IN HEALTHCARE ADMINISTRATION - HEALTHCARE
Jackson State University
High School Diploma -
Provine High School
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