Patricia Smith
Jasper,TN
Summary
Dynamic Retail General Manager with a proven track record in driving revenue growth, enhancing customer satisfaction, and leading high-performing teams. Expertise in performance analysis and staff training to optimize operations.
Overview
34
34
years of professional experience
Work History
Retail General Manager
Citi Trends
Chattanooga, TN
07.2010 - Current
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented strategic sales initiatives to drive revenue growth.
- Trained and mentored management team, fostering professional development and leadership skills.
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product placement.
- Ensuring customer excellent customer service
- Hiring, training, and scheduling employees.
- Controlling inventory levels
- Implementing marketing strategies and managing budgets
- Completing payroll
- Opening/Closing the store, handling cash, and managing daily operational purchases
- Oversaw staffing strategies, including recruitment, scheduling, and performance evaluations for team members.
- Facilitated cross-functional collaboration between departments to improve operational efficiency.
- Enhanced customer satisfaction through excellent service, maintaining a clean and organized store environment.
Sales Associate
Family Dollar
Tracy City, TN
02.1992 - 06.2009
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Assisted customers with product selection, providing exceptional service to drive satisfaction.
- Executed visual merchandising strategies to maximize product visibility and appeal.
- Manage cash, register transactions, provide friendly customer service, stock shelves, and maintain store cleanliness.
- Recovering merchandise and assisting with loss prevention
- Unloading delivery trucks, setting up displays and managing inventory.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Grundy County High School
Tracy City, TNSkills
- Store operations
- Performance analysis
- Team player
- Time management
- Team leadership
- Verbal and written communication
- Problem resolution
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Customer relations
- Staff training and development
- Client relations
- Goal setting
- Quality management
- Staff training
- Performance improvements
- Account management
- Loss prevention
Timeline
Retail General Manager
Citi Trends
07.2010 - Current
Sales Associate
Family Dollar
02.1992 - 06.2009
High School Diploma -
Grundy County High School