Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Patricia Smith

Patricia Smith

Summary

Dedicated Driver Assistant with a strong background in loading and unloading vehicles. Skilled in performing thorough inspections and adhering to safety practices. Committed to enhancing team performance and optimizing delivery processes to ensure customer satisfaction.

Efficient Office Assistant with over 30 years of excellent Customer Service skills. Experienced in answering high volume calls and in person inquiries. Diligent, have a respectful attitude to dealing with customers/clients; as well as co-workers and all management. Dependable and hard working to complete any and all tasks that need to be done.

Last but not least, Always a TEAM Player, because there is no I in TEAM.

Overview

15
years of professional experience

Work History

P.A.T. Auto Transport
Pensacola, FL

Driver Assistant
09.2014 - 07.2021

Job overview

  • Completed daily trip envelopes with all paperwork pertaining to all load information.
  • Located and pulled specific vehicles per load.
  • Performed inspections on all vehicles for any and all damages.
  • Took pictures of vehicles, and of any damages to vehicles.
  • Helped load vehicles for Transport, and helped unload vehicles at destination/dealership.
  • Performed inspections on all vehicles as they are unloaded for delivery.
  • Worked with specific individuals at dealerships to insure delivery procedures; inspections,BOL for delivery, received signature from individuals receiving vehicles and keys for conformation of delivery.

Discount Muffler and Brake Inc.
Pensacola, FL

Office Assistant
08.2013 - 07.2014

Job overview

  • Managed scheduling and appointment logistics to optimize daily operations
  • Assisted customers with inquiries, ensuring high-quality service and satisfaction
  • Processed invoices and payments accurately, maintaining financial records
  • Coordinated office supplies inventory, streamlining procurement processes
  • Collected, counted and disbursed money to complete daily transactions and bank deposits, getting correct change for the store's daily operation.
  • Occasionally ran errands for the store or the sister store.

Family Dollar Inc.
Pensacola, FL

Store Manager
07.2006 - 10.2012

Job overview

  • Showcased and built visually appealing displays and signs to incourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee's performance and identified performance gaps for corrective action.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Answered product questions with up to date knowledge of sales and promotions.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
  • Led team performance initiatives, resulting in enhanced customer service and store efficiency.
  • Implemented training programs for staff, fostering skill development and improving retention rates.
  • Analyzed sales data to identify trends, driving strategic adjustments to merchandising strategies.
  • Oversaw daily operations, ensuring compliance with company policies and safety standards.

Education

Escambia High School
Pensacola, FL

High School Diploma
06.1990

University Overview

Studied a lot of Business classes in school.

Skills

  • Loading and unloading
  • Safety practices
  • Equipment usage
  • Punctuality
  • Safe lifting procedures
  • Clean driving record
  • Vehicle inspection
  • Delivery documentation
  • GPS navigation
  • Equipment inspections
  • Product inspection
  • Equipment monitoring
  • Damage prevention
  • Quality controls
  • Policy adherence
  • Documentation management
  • Product transport
  • Team lifting
  • Delivery unloading
  • Efficient driving
  • Team collaboration
  • Inventory organization
  • Problem-solving
  • Labeling and boxing
  • Maritime transport loading
  • Material handling
  • Product verification
  • Health and safety compliance
  • Package handling
  • Loading and unloading procedures
  • Driver assistance
  • Vehicle maintenance
  • Organization
  • Heavy lifting
  • Item securing

Timeline

Driver Assistant
P.A.T. Auto Transport
09.2014 - 07.2021
Office Assistant
Discount Muffler and Brake Inc.
08.2013 - 07.2014
Store Manager
Family Dollar Inc.
07.2006 - 10.2012
Escambia High School
High School Diploma
Patricia Smith