Patricia S. Morales
Chicago,IL
Summary
I’m a people-driven professional with over 5 years of experience in customer service, hospitality, and business coordination. I love creating positive guest experiences, solving problems, and helping teams work better together. Whether managing reservations, organizing events, or leading a team, I bring energy, empathy, and a can-do attitude. Fluent in English and Spanish, I’m excited about new challenges where I can make people feel welcome and ensure everything runs smoothly.
Overview
2024
2024
years of professional experience
Work History
B2C AGENT
Selina Hotels
Panama, Panama
09.2017 - 12.2023
- Coordinated reservations to meet customer needs and budget.
- Processed transactions efficiently while delivering confirmation details.
- Encouraged customer engagement with reservation services.
- Addressed customer inquiries regarding reservations.
- Tracked the progress of incoming leads.
- Facilitated collaboration among Selina Receptions and other departments.
- Arranged tours, taxis, or restaurant reservations for customers.
- Upsold room upgrades when appropriate to increase revenue for the hotel.
Bar Server and Waiter
El Republicano Gastro Pub
Panama, Panama
- Maintained detailed knowledge of all offerings, including beers and beverages.
- Handled transactions efficiently, and operated the point-of-sale system seamlessly.
- Crafted and garnished drinks following Restaurant recipes.
- Maintained cleanliness and adequate stock levels across all bar stations consistently.
- Managed bar inventory and supplies.
- Replenished beverages and maintained customer satisfaction throughout service.
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
Coordinator
Global Brigades Foundation of Panama
, Panama
- Coordinated and planned week-long brigades for international students in local communities from eastern Panama to Darien.
- Provided leadership and guidance to the team throughout the week.
- Developed and compiled all essential documentation for the brigade: selected community, profiles, agenda, itinerary, training materials, and deliverables.
- Facilitated community readiness for brigade arrival.
- Ensured correct transportation paths and logistical operations.
- Manage student arrivals, addressing unexpected problems promptly.
- Conducted daily briefings to review plans with student brigades.
- Maintained high levels of motivation among students and the community.
- Maintained community relationships by following up after brigades.
Receptionist
Mondo Taitu Hostel & Bar
- Checked in guests using computerized reservation systems, collected payments, and verified credit cards
- Compiled detailed logs of guest room bookings and related billing information for future reference.
- Greeted guests upon arrival and provided exceptional customer service.
- Handle telephonic and in-person queries regarding hotel services.
- Assisted guests with directions and transportation arrangements when needed.
Technical Support
Dell Panama
, Panama
- Provided service and support to end-users through automated chat and call distribution phone software.
- Resolved IT issues related to network connectivity, email failures, printer problems, and specialized software like Teradata, VPN, mainframes, Lotus Notes, and Citrix.
- Troubleshooted problems on Windows XP and Microsoft Office platforms.
- Maintained customer contact through scheduled follow-up calls while keeping an audit trail and statistical records of reported issues and conditions.
Education
High School Diploma -
Colegio San Judas Tadeo
Bachelor of Arts -
Universidad Del Arte Ganexa
Skills
Skills:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Mac and PC platforms
- Experienced in reservation software, point-of-sale systems, and data reporting tools
- Strong communication and leadership abilities
- Effective problem-solving and conflict resolution
- Team collaboration and staff training
References
- Marlon Watson, 6930-3360
- Juan José Colburn, 6949-3846
- Marshall Garfield, 224-627-9826
- Scott O'brien, 520-429-2752
Personal Information
Nationality: Panamanian
Languages
English
Professional
Portuguese
Limited
Timeline
B2C AGENT
Selina Hotels
09.2017 - 12.2023
Bar Server and Waiter
El Republicano Gastro Pub
Coordinator
Global Brigades Foundation of Panama
Receptionist
Mondo Taitu Hostel & Bar
Technical Support
Dell Panama
High School Diploma -
Colegio San Judas Tadeo
Bachelor of Arts -
Universidad Del Arte Ganexa
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