Patricia Spears
Customer Service
Louisville,Mississippi
Summary
- Experienced, Shipping and Receiving Clerk with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
- Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9 years of relevant work experience to your team.
- Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
- Patient-focused Patient Care Assisstant, with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
17
17
years of professional experience
12
12
Healthcare Administration
10
10
Manufacturer
1
1
Shipping and Receiving
21
21
Cook
1
1
Homeopathic Medicines
1
1
Cus
28
28
Customer Service
Work History
Natural Health Consultant
De'Ri'lon's Restaurant & Catering
01.2017 - Current
- Helped members navigate enrollment process and choose appropriate options.
- Maintained full and current understanding of available plans, products and services.
- Provided information such as copay and premium details, pre-approval procedures and available products.
- Promoted available resources and connected individuals with services.
- Resolved problems related to benefits, eligibility and claims.
- Developed and implemented communication strategies and resources to achieve public health objectives.
Shipping and Receiving Clerk
Pearl River Foods
03.2020 - 10.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reviewed order data to verify transactions and shipping dates.
Deli Associate
Walmart
Louisville, MS
05.2019 - 08.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
Industrial Sewing Machine Operator
Wells Lamont
11.2015 - 07.2020
- Conducted routine sewing machine maintenance, lubrication, belt changes, and lint removal.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Customer Service Associate
Dirt Cheap
Louisville, MS
01.2017 - 01.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Patient Care Assistant/Cook Supervisor
Co-Med
06.2010 - 09.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Communicated with healthcare providers to facilitate continuity of care.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Maintained detailed records in compliance with agency standards and regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Arranged transportation and documented details of discharge transition plans.
- Assessed clients and developed plans to meet needs.
Production Supervisor
Polo Custom Products
05.2006 - 05.2010
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies and organizing manpower.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Achieved on-time shipments goal by empowering employees to continued success.
Education
Associate of Science - Medical Billing And Coding
DeVry University
Villa Park, IL07.2023
Associate of Science - Business Medical Administration
Georgia Medical Institute-Dekalb
Atlanta, GA05.2003
Associate of Science - Office Business Administration
Advance Career Training
Jonesboro, GA05.2001
Certification - Homeopathic Medicines
Natural Health Consultant
Stratford Career Institute 03.2023 - Current
Skills
- Google Docs
- Task Delegation
- Preparing Containers
- Training and Development
- Shipping and receiving
- Packing and scanning
- Materials transportation
- Quality control
- Route Management
- Vendor relationship management
- Filing Systems
- Customer Experience
- Nutritional Health
- Administrative Support
- Customer Needs Assessments
- Corporate Wellness
- Medical Consultation
- Documentation Workflows
- Diet Advisement
- Organizational Systems
- HIV Research
- Interpersonal Communication Skills
- Assessing Students
- Promote Community Health
- Develop Programs
- Support Networks
- Maintain Databases
- Train Employees
- Customer Relationships
- Verbal and Written Communication
- Sales and Marketing
- Team Leadership
I have over 20 years of Customer Service Representation
20 years as a Waitress at Barn Hills Restaurant and Quincy's combined
Over 10 years as a Cashier
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certification - Homeopathic Medicines
Natural Health Consultant
03.2023 - Current
Shipping and Receiving Clerk
Pearl River Foods
03.2020 - 10.2022
Deli Associate
Walmart
05.2019 - 08.2020
Natural Health Consultant
De'Ri'lon's Restaurant & Catering
01.2017 - Current
Customer Service Associate
Dirt Cheap
01.2017 - 01.2018
Industrial Sewing Machine Operator
Wells Lamont
11.2015 - 07.2020
Patient Care Assistant/Cook Supervisor
Co-Med
06.2010 - 09.2014
Production Supervisor
Polo Custom Products
05.2006 - 05.2010
Associate of Science - Medical Billing And Coding
DeVry University
Associate of Science - Business Medical Administration
Georgia Medical Institute-Dekalb
Associate of Science - Office Business Administration
Advance Career Training
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