Summary
Overview
Work History
Timeline
Generic

Patricia Staggs

Surprise,AZ

Summary

Licensed professional with solid background in medical aesthetics. Skilled in advanced skincare treatments, laser therapy, and patient consultation. Strong focus on collaborative team efforts and achieving high-quality results.

Looking for part-time work to subsidize my medical practice.


Benefitting from a restaurant industry established by my father's ownership of a string of franchise restaurants, I cultivated a strong work ethic from a young age. Beginning at the age of 10 by operating a cash register, I have embraced a "hands-on" approach to learning and leadership.

Overview

38
38
years of professional experience

Work History

Licensed Medical Aesthetician

Self-employed
04.2010 - Current
  • Enhancing client satisfaction by providing personalized skincare treatments and recommendations for all skin types.
  • Successfully treating a diverse range of skin conditions, including acne, rosacea, hyperpigmentation, skin tags, melasma, and other skin irregularities through targeted therapies and treatments.
  • Maintaining a clean, hygienic, and safe environment for clients by adhering to strict sanitation guidelines and protocols.
  • Educating clients on proper skincare routines, leading to improved long-term results and overall wellbeing.
  • Managing inventory effectively, while ensuring adequate stock levels are maintained at all times.
  • Increasing client retention rate by consistently delivering exceptional customer service and follow-up care.
  • Creating and disseminating monthly newsletter to client base
  • Establishing and fostering strong relationships with product vendors, ensuring access to the latest industry advancements and trends for clients.
  • Designing promotional materials and marketing campaigns that attracted new clientele while maintaining existing customer loyalty.
  • Developing successful treatment packages that catered specifically to the unique needs of each client demographic.
  • Maintaining appointment scheduling process, resulting in increased efficiency and higher booking rates.
  • Conducted educational seminars on skincare topics, empowering clients to make informed decisions about their personal care routines.
  • Continually advancing technology and techniques to deliver effective non-surgical aesthetic procedures.

Software Consultant

American Express
01.1998 - 01.2009
  • Served as primary liaison between American Express Corporate Purchasing Card customers and development team.
  • Configured software to partner with client's accounting packages.
  • Software designed to receive client's monthly corporate purchasing card data and feed into their AP and AR accounting packages.
  • Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
  • Aided in software implementation for clients in providing setup and initial training.
  • Translated customer requirements into functional specifications, aligning software capabilities with desired outcomes.

Customer Service Representative

American Express
01.1988 - 01.1998
  • Began career with American Express in the Executive Corporate Card Division. Last position was configuring software for Corporate Purchasing Card clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes in multiple in-coming call environments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge throughout different departments to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Timeline

Licensed Medical Aesthetician

Self-employed
04.2010 - Current

Software Consultant

American Express
01.1998 - 01.2009

Customer Service Representative

American Express
01.1988 - 01.1998

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Patricia Staggs