Hi, I’m
Patricia Stephens
Assistant Property Manager
Wimauma,FL
Summary
Quality-focused Skilled Property Management Professional with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
12
years of professional experience
1
Certification
Work History
RoofstockTampa, Fl
Assistant Property Manager
07.2021 - 01.2024
Job overview
- Main role consisted of managing all Housing tenants and the agencies they are under. Multi states and agencies
- Ensured compliance with all applicable laws related to fair housing practices.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Explained policies and procedures to tenants and enforced rules.
- Handled resident complaints and expedited maintenance requests.
- Escalated critical issues to property manager to promote immediate resolution.
- 15,000 homes under management
Great JonesTampa, FL
Assistant Property Manager
04.2018 - 07.2021
Job overview
- Managed Housing tenants
- Provided administrative support for the property manager
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Escalated critical issues to property manager to promote immediate resolution.
- Assisted with eviction filings
- Handled HOA Violation notifications to residents
- Handled all required Management Change forms required by Housing Agencies
- Updated tenant and unit information to keep current in housing database.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Colony American/Waypoint Homes/Invitation HomesTampa, FL
Customer Service Rep
05.2015 - 04.2018
Job overview
- Answer incoming resident calls, Handle HOA Violations, Assist with deposit accounting, Assist resident with payments, Email leads in Zillow, Assist with training new CSR reps
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Greystar ManagementTampa, Fl
Leasing Consultant
11.2011 - 06.2015
Job overview
- Customer Service, Sell property’s products and services to prospects, Convert phone calls to tours, property tours to leases, Coordinate move-ins and move outs, lease negotiations and renewals, Monitor advertising effectiveness
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Education
East Bay High SchoolGibsonton, FL
University Overview
- Proficient in Microsoft Office, Word & Excel, Yardi, One Site, Rent Manager, Yieldstar, and Rent Roll.
- Airtable
- Zendesk
- Sales Force
- Microsoft office 365
- Teams
Skills
- Housing Regulations
- Telephone and Email Etiquette
- Administrative Support
- Tenant Relations
- Property Management
- Skilled Multi-Tasker
- Multi-Family Property Management
Accomplishments
• Achieved 2006 Property Manager of the year.
• Awarded 2003 Outstanding Team Work Manager.
Certification
- Fair Housing Certificate
Timeline
Assistant Property Manager
Roofstock
07.2021 - 01.2024
Assistant Property Manager
Great Jones
04.2018 - 07.2021
Customer Service Rep
Colony American/Waypoint Homes/Invitation Homes
05.2015 - 04.2018
Leasing Consultant
Greystar Management
11.2011 - 06.2015
East Bay High School
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