Summary
Overview
Work History
Education
Skills
Certifications Training
Timeline
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Patricia Stevenson

Fort Worth

Summary

Multi-family Property Manager with experience in multi-family property management. Adept at meeting the needs of clients and detail oriented. I have excellent customer service skills, people skills and computer skills.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Leasing and Compliance Agent

The Valcap Group
01.2025 - 06.2025
  • Enhanced compliance efficiency by streamlining processes and implementing new software tools.
  • Participated in industry conferences, staying abreast of emerging trends and legislation affecting the company''s compliance responsibilities.
  • Proactively identified potential risks by researching new regulations, ensuring the company remained prepared for changes in the compliance landscape.
  • Developed comprehensive training programs for employees to ensure understanding of compliance regulations and procedures.
  • Coordinated responses to inquiries from external auditors or regulators promptly, demonstrating commitment to transparency.
  • Assisted in the development of clear, concise policies, leading to improved organizational understanding of compliance requirements.
  • Ensured timely reporting by meticulously tracking deadlines and submitting required documentation to regulatory agencies.
  • Reduced risk of non-compliance by conducting thorough audits and identifying areas for improvement.
  • Facilitated open communication channels with regulatory bodies, maintaining positive relationships that fostered cooperation and trust.
  • Supported management during internal audits, contributing valuable insights on areas requiring attention or improvement.
  • Implemented robust monitoring systems to track ongoing compliance efforts and identify any discrepancies or gaps in adherence.
  • Managed record-keeping systems efficiently while remaining compliant with applicable privacy laws.
  • Maintained up-to-date knowledge of applicable laws and regulations.
  • Created and maintained compliant work environment.
  • Identified gaps in existing compliance processes and recommended updates.
  • Maintained composure in stressful situations, confrontations, interviews and records searches.
  • Warned violators of infractions or penalties.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
  • Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
  • Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
  • Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
  • Improved overall occupancy rates by conducting thorough market research to identify competitive pricing strategies and marketing techniques.
  • Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads.
  • Analyzed competitor offerings by regularly reviewing market trends to develop targeted marketing strategies aimed at filling vacancies quickly with qualified candidates.
  • Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs.
  • Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents.
  • Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
  • Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Distributed and followed up on tenant renewal notices.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.

Lead Server/ Customer Service

Metro Diner
01.2024 - 12.2024
  • Ensured customers had a great dining experience in a high-volume, fast-paced environment.
  • Greeted customers with a smile and displayed courtesy and professionalism.
  • Processed and delivered customer orders in a timely fashion.
  • Coordinated with host and other servers to ensure quality customer experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Leasing Agent

Disrupt Management
04.2023 - 11.2023
  • Leasing conducting property/renewal tours, executing renewal leases, answering phones, return of messages (phone and email), boosting occupancy from 62% to 91%.

Leasing Consultant

Lonestar Apartment Services
04.2023 - 05.2023
  • Engaging potential future residents via phone, email, and on-site visits, conducting property/unit tours, providing detailed information in regard to unit availability, pricing, and amenities, processing new applications for tenancy.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Kept meticulous records of correspondence between management and tenants.
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
  • Conducted property tours to highlight features of properties.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Monitored advertising effectiveness by gathering information about market competition in local area.
  • Used YardiOne to keep record of financial transactions and rental applications.
  • Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
  • Recruited new residents through website advertising and marketing.
  • Invited prospects to fill out application upon completion of property tour.
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.

Property Manager

Sinatra and Company Management
09.2018 - 03.2022
  • Oversee the leasing team daily, ensuring all day to day operations are met and metrics of sales closing ratios/follow ups/etc. are of the utmost focus.
  • Trains leasing staff in closing techniques and confirms that appropriate paperwork has been completed and input into computer system accurately and on a timely basis.
  • Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
  • Manage the property maintenance team, ensuring that all properties are well-maintained and in compliance with applicable laws and regulations.
  • Conduct regular property inspections to identify any maintenance or repair issues, and coordinate with vendors to resolve them in a timely and cost-effective manner.
  • -Ensures community appearance and repairs are noted and completed on timely basis.
  • Negotiate contracts with vendors, including maintenance, landscaping, and security services.
  • Manage and maintain accurate records, including property files, lease agreements, and financial documents.
  • Perform data entry and maintain up-to-date records of all property transactions, including rent payments and maintenance requests.
  • Utilize provided software to track and manage property maintenance and repairs.
  • Develop and implement strategies to increase occupancy rates and reduce turnover.
  • Identify and pursue opportunities to upsell or cross-sell services to residents, ensuring that our community remains competitive and profitable.
  • Ensure that all residents are satisfied with the services provided, and take proactive steps to address any issues or concerns.
  • Stay current with local and national real estate trends and regulations, and make recommendations to management for improvements to our property management practices.
  • Collaborate with the legal department to ensure that all legal requirements are met.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Optimized property management software usage, enhancing operational efficiency.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Completed annual rent calculations using housing database software.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Lead Server/ Customer Service

Metro Diner
12.2018 - 09.2019
  • Ensured customers had a great dining experience in a high-volume, fast-paced environment.
  • Greeted customers with a smile and displayed courtesy and professionalism.
  • Processed and delivered customer orders in a timely fashion.
  • Coordinated with host and other servers to ensure quality customer experience.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Contributed to team success by consistently meeting or exceeding individual sales goals each month.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

ASSISTANT PROPERTY MANAGER

Place 10 Residential
06.2017 - 12.2018
  • Collect and secure rental payments.
  • Prepare accounting records and reports, including deposit accounting and monthly closeout.
  • Deliver late rent letters and notices to vacate, and contact those who have unpaid/owed rent.
  • Assist in the eviction process and follow policies for local municipalities in a timely manner.
  • Ensures excellent customer service to all residents and prospects.
  • Assist the Property Manager in various tasks as needed.
  • Achieves high resident retention and leasing expectations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
  • Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
  • Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
  • Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
  • Fostered positive community environment, organizing events that encouraged tenant engagement and satisfaction.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Conducted competitive analysis to benchmark property amenities and pricing, ensuring market competitiveness.
  • Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

GED -

Old Mesquite High School
Mesquite, TX
08-2001

Skills

  • Management
  • Entrata
  • YardiOne
  • YardiOne Voyager
  • OneSite
  • Yieldstar
  • MS Office Suite
  • RealPage
  • CoStar
  • Bluemoon
  • Nationwide Eviction
  • RentCafe
  • Knock
  • Craigslist
  • Legal research
  • Documentation review
  • Training delivery
  • Compliance monitoring
  • Internal auditing
  • Know your customer
  • Audit management
  • Report preparation
  • Database management
  • Regulations
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Safety compliance
  • Relationship building
  • Operational efficiency
  • Site inspection
  • Privacy and confidentiality
  • Documentation skills
  • Team building
  • Data entry
  • Task prioritization
  • Audit documentation
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Training and development
  • Operations management
  • Goal setting
  • Professionalism
  • Employee relations
  • Document review
  • Strategic planning
  • Payment processing
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Policy enforcement
  • Project management
  • Compliance reporting
  • Audit coordination
  • Conflict management
  • Activity monitoring
  • Process implementation
  • Crisis management
  • Relationship management
  • Policy analysis
  • Data analysis
  • Records review
  • Report writing
  • Auditing experience
  • Records management
  • Professional demeanor
  • Problem-solving aptitude
  • Professional networking
  • Compliance training

Certifications Training

Certification in Fair Housing Law, 2016-09-01

Timeline

Leasing and Compliance Agent

The Valcap Group
01.2025 - 06.2025

Lead Server/ Customer Service

Metro Diner
01.2024 - 12.2024

Leasing Consultant

Lonestar Apartment Services
04.2023 - 05.2023

Leasing Agent

Disrupt Management
04.2023 - 11.2023

Lead Server/ Customer Service

Metro Diner
12.2018 - 09.2019

Property Manager

Sinatra and Company Management
09.2018 - 03.2022

ASSISTANT PROPERTY MANAGER

Place 10 Residential
06.2017 - 12.2018

GED -

Old Mesquite High School

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