PATRICIA STILLS
ALBANY,GA
Summary
Dedicated and forward-thinking business administration expert with over two decades of experience in the industry. Recognized for adaptability in project management, adeptly advising diverse teams, and excelling in research, quality control, and comprehensive risk management assessments. Proven commitment to process improvement, unwavering dedication to ensuring quality, fostering organizational loyalty, and developing high-performing teams. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and a steadfast commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Healthcare Program Consultant
Georgia Department of Public Health
01.2021 - 09.2024
- Lead Coalition Facilitator
- Oversee strategic planning and implementation
- Spearhead coordination between District Public Health Emergency Preparedness and Healthcare Coalition, ensuring seamless communication
- Develop and maintain comprehensive Healthcare Coalition plans in collaboration with the Executive Committee
- Actively engage in local, regional, and state exercise planning, collaborating with various healthcare and community partners
- Managed research project databases, developed flow sheets, completed source documents/case report forms and other study related documents
- Provided education to patients, families and clinic staff regarding research protocol and investigational agents
- Determined patient eligibility according to protocol
- Work closely with physicians, nurses, and other health care professionals to recruit and screen patients for clinical trials
- Present at weekly team meetings regarding protocol related activities
- Coordinated services, schedules procedures, created and maintained research records, and managed charges for patients in the web-based clinical research financial management database
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced community preparedness by developing and implementing comprehensive emergency management plans.
- Spearheaded volunteer recruitment initiatives, mobilizing community members in support of disaster preparedness and response efforts.
- Facilitated interagency meetings to foster collaboration among stakeholders involved in disaster response efforts.
- Implemented drills and exercises designed to test the functionality of emergency plans, refining protocols based on identified weaknesses or gaps in coverage.
- Analyzed potential hazards and assessed risks to develop targeted strategies for preventing and responding to emergencies.
- Developed contingency plans for various disaster scenarios, ensuring a proactive approach to potential emergencies.
- Provided expert guidance on hazard mitigation strategies to local government officials, supporting informed decision-making processes.
- Streamlined emergency management processes by incorporating new technologies to improve communication, coordination, and response times.
- Developed training programs for emergency response personnel, increasing their knowledge and skills in handling crisis situations.
- Delivered timely reports on incident status to relevant authorities during crisis events, facilitating informed decision-making among stakeholders.
- Evaluated performance of emergency response teams following incidents, identifying areas for improvement and implementing corrective actions as needed.
- Promoted a culture of safety and preparedness within the community by regularly engaging stakeholders in discussions about emergency planning and response.
- Coordinated multi-agency responses for effective disaster mitigation, ensuring streamlined communication and resource allocation.
- Collaborated with external partners such as non-profit organizations or private sector entities for enhanced resource sharing during times of crisis.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Facilitated emergency management training for staff and conducted emergency drills.
- Reviewed operational plans from other locations to identify options for local systems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Analyzed data trends to inform strategic decision-making related to program design and execution.
- Collaborated with cross-functional teams to develop comprehensive program strategies and plans.
- Developed a reputation for excellence in customer service by consistently addressing client concerns promptly.
- Identified potential risks within programs early on, implementing mitigation strategies to minimize negative impact on project goals.
- Implemented innovative solutions to address complex challenges within the program development process.
- Maintained open lines of communication with all project stakeholders, facilitating collaboration and information sharing.
- Ensured compliance with industry regulations and company policies throughout all stages of the program lifecycle.
- Led training sessions for colleagues on best practices in program development, management, evaluation techniques.
- Leveraged expertise in various software tools to optimize program management processes and reporting capabilities.
- Consistently met or exceeded performance targets through careful planning, organization, and diligent oversight of project tasks.
- Conducted in-depth program evaluations, identifying areas for improvement and making necessary adjustments.
- Negotiated contracts with vendors, securing competitive pricing for necessary services and resources.
- Actively participated in industry conferences or events as a representative of the organization.
- Enhanced client satisfaction by providing tailored program recommendations and solutions.
- Streamlined program implementation processes for increased efficiency and effectiveness.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Restructured procedures through coordination with compliance director to create and execute projects.
COVID 19 Case Investigator/Research Coordinator
Georgia Department of Public Health
01.2020 - 01.2022
- Conduct detailed interviews with COVID-19 positive cases, displaying empathy and professionalism
- Systematically identify and input close contacts into the digital tracking system
- Assist with thorough and informative responses to common questions, ensuring clarity
- Demonstrate critical thinking skills during interviews to identify trends, escalating risks appropriately
- Monitored study patient's progress during clinical trials; Tracked study patient's response by documenting on toxicity flow sheet, medication flow sheet and CRC progress notes
- Assisted with the recruitment and screening of participants according to protocol requirements
- Collected, processed, and shipped blood/urine specimens within CLIA guidelines
- Documented and reported SAEs and AEs per protocol/institutional guidelines
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Quality Control Coordinator / Risk Management Coordinator
Dialysis Clinic Inc
01.2001 - 01.2022
- Proactively identify changes in scope of work and, ensure appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts, and budgets
- Facilitate the definition of project scope, goals, and deliverables
- Initiate, establish, and maintain business relationships with all key stakeholders of the project whether internal or external to the organization
- Creates, tracks, and update project plans
- Compiles project reports and status updates
- Coordinates and leads internal & external (if needed) project team meetings
- Contributes to the day-to-day management of project finances including performing financial analyses, updates and provides required follow-up with functional leads when necessary
- Collaborate with outside vendors
- Bring together information from internal project functions to coordinate the execution of project deliverables
- Lead study kick-off meeting
- Manages and coordinates cross-functional gathering of information for the project (from initiation to closure)
- Serve as a subject matter expert, guiding the analysis and implementation of continuous improvement measures
- Conduct and analyze QAPI audits, ensuring adherence to quality standards
- Manage the patient tracking system, applying ICD-9 coding as needed
- Facilitate Risk Management Inspections for multiple agencies, implementing mock inspections for nine facilities
- Conducted root cause analyses to identify issues and develop corrective actions, minimizing product defects.
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
- Provided guidance on regulatory requirements pertaining to industry-specific guidelines, contributing to successful audits from external agencies.
- Streamlined quality control processes for increased efficiency and reduced waste, resulting in cost savings.
- Collaborated with cross-functional teams to identify areas of improvement, leading to higher customer satisfaction rates.
- Reviewed data from quality tests to identify trends and patterns that could indicate potential issues or areas for improvement in the manufacturing process.
- Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
- Managed internal audits to assess compliance with ISO standards, ensuring consistent adherence to quality requirements.
- Participated in Lean Six Sigma initiatives aimed at improving overall operational efficiency while maintaining high-quality standards within the organization.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed educational materials used to train staff on QA standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Recorded, analyzed, and distributed statistical information.
- Trained staff in risk management policies and monitored compliance to control company liability.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Arranged risk management team meeting by preparing materials, updating calendars and setting up conference spaces.
- Supported risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Evaluated incoming materials for conformance to specifications, reducing instances of non-compliant products entering the production line.
- Developed and maintained detailed documentation for all quality control procedures, ensuring compliance with industry standards.
- Enhanced product quality by implementing rigorous inspection procedures and coordinating with production teams.
Adjunct Instructor
Albany Technical College
01.2015 - 01.2021
- Deliver comprehensive instruction in business administrative technology for diverse student groups
- Implement inclusive teaching, testing, and grading procedures to meet curriculum standards
- Offer personalized advisement and counseling to students, maintaining accurate records
- Ensure optimal classroom and laboratory conditions, overseeing supplies and equipment usage
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Contributed to curriculum development by providing valuable input on relevant course content and materials.
- Attended meetings and workshops to refine and enhance instructional skills.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
- Taught Business courses, providing instruction to up to 30 undergraduate students.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Managed classroom effectively to maintain a positive learning environment for all students.
Clinical Area Coordinator
United Allergy Services
01.2011 - 01.2015
- Screened patients based on specific criteria including reviewing medical records to determine eligibility for Allergy Testing-using Inclusion/Exclusion criteria for eligibility of Allergy treatment
- Prepared and coordinated audits/monitor visits for protocol compliance and data quality review
- Monitored compliance and re-educated patients on treatment
- Performed techniques to rapidly identify and characterize biological/environmental agents that caused allergies and performed subcutaneous injections
- Prepared and delivered computerized and oral reports to physicians and patients
- Performed audits and quality monitoring of data and documentation
- Prepared activity reports to inform management of the progress of programs, services, and quality initiatives
- Obtained informed consent by following policy, procedure, and regulatory requirements
- Maintained accurate and up-to-date patient flow sheet, including entry of adverse events, follow-up visits, dose modifications, and other protocol-required data via Salesforce and EMR systems
- Collaborate with Primary Care providers and clinic staff to provide the best seasonal allergy treatment possible
- Assisted with orientation of new physicians, implemented new clinics and assisted with training of incoming Clinical Allergy Specialists
- Identify challenges within the allergy centers and assisted Account Manager with overcoming the challenges
- Completed bi-weekly payroll for 30 employees.
Education
MASTER OF BUSINESS - HEALTHCARE CONCENTRATION
ALBANY STATE UNIVERSITY
Albany, GA12.2014
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
ALBANY STATE UNIVERSITY
Albany, GA12.2011
Skills
- Business analysis
- Organizational development
- Proposal writing
- Teamwork
- Professional emergency management and emergency response experience
- National Incident Management System (NIMS) experience
- Knowledge and skills for Incident Command System (ICS)
- Management
- Proficient with Microsoft Office
- Proficient with Incident management software programs (WebEOC, and/or Knowledge Center)
Certification
- CPR/AED Certification
- ICS-100: Introduction to the Incident Command System
- ICS-200: ICS for Single Resources and Initial Action Incidents
- ICS-300: Intermediate ICS for Expanding Incidents
- ICS-400: Advanced ICS for Command and General Staff
- ICS-700: National Incident Management System. An Introduction
- ICS-800: National Response Framework. An Introduction
- L950: All-Hazards Position Specific Incident Commander
- L952: All-Hazards Position Specific Public Information Officer
- First Aid Certification
Timeline
Healthcare Program Consultant
Georgia Department of Public Health
01.2021 - 09.2024
COVID 19 Case Investigator/Research Coordinator
Georgia Department of Public Health
01.2020 - 01.2022
Adjunct Instructor
Albany Technical College
01.2015 - 01.2021
Clinical Area Coordinator
United Allergy Services
01.2011 - 01.2015
Quality Control Coordinator / Risk Management Coordinator
Dialysis Clinic Inc
01.2001 - 01.2022
- CPR/AED Certification
- ICS-100: Introduction to the Incident Command System
- ICS-200: ICS for Single Resources and Initial Action Incidents
- ICS-300: Intermediate ICS for Expanding Incidents
- ICS-400: Advanced ICS for Command and General Staff
- ICS-700: National Incident Management System. An Introduction
- ICS-800: National Response Framework. An Introduction
- L950: All-Hazards Position Specific Incident Commander
- L952: All-Hazards Position Specific Public Information Officer
- First Aid Certification
MASTER OF BUSINESS - HEALTHCARE CONCENTRATION
ALBANY STATE UNIVERSITY
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
ALBANY STATE UNIVERSITY
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