PATRICIA STOUT
Blountville,TN
Summary
Experienced healthcare professional with 15+ years specializing in quality improvement, health information technology, and provider relations. Proven success in supporting primary care practices to enhance patient-centered care and achieve operational excellence. Holds certifications as a Professional in Healthcare Quality (CPHQ) and a Patient-Centered Medical Home Certified Content Expert (PCMH CCE). Skilled in developing training materials, leading virtual learning collaboratives, and implementing quality improvement strategies. Dedicated to fostering collaboration and empowering teams for exceptional healthcare outcomes, committed to driving positive change in the healthcare community.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Quality Advisor
Qsource
03.2011 - Current
- Build and engage a network of primary care practices focused on Quality Improvement initiatives related to cardiovascular disease, specifically hypertension and smoking cessation.
- Facilitate monthly Virtual Learning Collaboratives to educate practices on patient-centered outcomes and support their capacity to implement Quality Improvement projects.
- Deliver quality and process improvement methodologies to practices participating in the Comprehensive Primary Care Plus (CPC+) program, mentoring and coaching teams to identify opportunities for improvement.
- Serve as a Subject Matter Expert for the CPC+ program, developing training materials and conducting desk and onsite reviews to empower practices in delivering high-quality, patient-centered care.
- Lead initiatives to improve immunization rates and reduce disparities in Kentucky, providing benchmarking assistance and education on statewide immunization access.
- Assist practices in achieving Meaningful Use standards as a Health Information Technology Advisor, promoting the adoption of certified Electronic Health Records (EHR).
- Collaborate with healthcare providers to develop and implement Performance Improvement Plans for practices falling short of activities.
- Analyze data to track the effectiveness of Quality Improvement initiatives and provide actionable insights to practices to enhance performance.
- Engage in community outreach efforts to promote health awareness and improve access to care resources for underserved populations.
- Develop and present effective training sessions, both in-person and virtually, tailored to the needs of diverse practice teams to foster engagement and learning.
- Participated in continuous improvement initiatives, contributing to overall company growth and success.
- Reduced defects and non-conformances by conducting thorough root cause analyses.
- Served as subject matter expert in matters related to quality assurance, providing guidance and support when needed.
Provider Relations Coordinator
CareSpark
02.2009 - 03.2011
- CareSpark was a non-profit regional health information exchange, working to improve health in a 34-county area of east Tennessee and southwest Virginia. As a Provider Relations Coordinator, I educated and onboarded providers to participate in the exchange. Notable presentation given at the HIMSS 2011, enabling a Single View.
- Participated in cross-functional teams to develop initiatives aimed at enhancing overall provider relations strategy and effectiveness.
- Enhanced provider relationships by consistently addressing concerns and resolving issues in a timely manner.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
EMR Trainer and Support
PIM INC
08.1999 - 02.2000
- Acquired and maintained expertise in Practice Management System and Electronic Medical Record software, primarily with Care Revolutions.
- Provided support and training on essential system functions to providers and clinical staff in medical practices management systems and electronic health records.
- Developed training materials and delivered one-on-one or small group training for initial implementation and updates for new employees.
- Designed new clinical workflows for the implementation of Electronic Medical Records across over 32 physician practices.
- Held a Certified Professional Coder credential to ensure all component meets reimbursement requirements.
- Founded the Abingdon AAPC Chapter for Certified Coders to support professional development in the region.
Education
Accounting
Northeast State Technical School
Blountville, TNSkills
- Quality Improvement Expertise
- Healthcare Coordination
- Training and Development
- Health Information Technology
- Stakeholder Engagement
- Data Analysis and Reporting
- Project Management
- Communication Skills
Certification
- Certified Professional in Healthcare Quality (CPHQ) Feb 2023
- Certified Content Expert in Patient Centered Medical Home (PCMH CCE) Apr 2020
- Certified Professional in Healthcare Information and Management Systems(CPHIMS) Mar 2012
Timeline
Quality Advisor
Qsource
03.2011 - Current
Provider Relations Coordinator
CareSpark
02.2009 - 03.2011
EMR Trainer and Support
PIM INC
08.1999 - 02.2000
Accounting
Northeast State Technical School