Patricia Stradford

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Welcomed customers and helped determine their needs.
• Greeted customers entering garage and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Identified and resolved discrepancies and errors in customer accounts.
• Worked flexible schedule and extra shifts to meet business needs.

Signed in/off on the fee computer.

Monitoring the garage

Flowing traffic upon entrance/exiting

Issued parking tickets from the dispenser when needed

Collect Time Tickets from customers

Vouchers/Chasers attached after processing tickets with correct code: Example F4-4

Process Time Tickets Parking Fee accepting payment cash/credit card

Ensure accurate pricing. Issued receipts

Provide customers service, answer inquired, and handle complaints

Maintain a clean workspace

Write Due Bill when needed

Use Hand held credit card when needed

Count the bank signed log sheet

Process Paperwork/Cash Dropped envelope/Signed log sheet

Dropped your cash envelope in the safe at the end of my shift

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Maintained confidentiality of sensitive employee information, upholding high ethical standards and building trust among staff members.
• Processed payroll in a timely manner, ensuring accuracy in wage calculations and deductions as per company policies and government regulations.
• Shared responsibility with supervisor for updates, troubleshooting and maintenance of HRIS software system.

• Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
• Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
• Improved office efficiency by streamlining filing systems and organizing essential documents.
• Reduced errors in document handling by implementing a thorough review process before submission or distribution.
• Placed supply orders and restocked office items.
• Increased customer satisfaction through prompt responses to inquiries and effective problem resolution.
• Interacted with customers by phone, email, or in-person to provide information.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Processed incoming and outgoing mail and packages according to established procedures.
• Edited and proofread documents for accuracy and completeness.