Patricia Surles

• Responded promptly to security incidents and emergencies.
• Enforced company policies and procedures to ensure safety compliance.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
• Operated surveillance equipment to monitor activities on the property.
• Maintained detailed logs of daily activities and security events to support incident reporting and analysis.
• Delivered exceptional customer service to enhance visitor and employee experience.
• Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

• Responded promptly to security incidents and emergencies as required.
• Assisted in enforcing company policies and procedures for safety compliance.
• Maintained detailed logs of daily activities and security events.
• Provided exceptional customer service while interacting with visitors and employees.
• Operated surveillance equipment to monitor activities on the property.
• Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

• Assisted residents with daily living activities and personal care.
• Maintained clean and safe living environments for individuals.
• Monitored residents' health and reported changes to nursing staff.
• Supported mobility through lifting, transferring, and positioning residents.
• Collaborated with team members to ensure quality care for all residents.
• Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.

Delivered medical equipment weighting up to 90 lbs delivered oxygen and oxygen supplies showed how to use set up bi-paps and cpaps under the direction of the Respiratory Therapist

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.