Patricia Susanin

· Responsible for answering customer inquiries regarding their accounts, rates and services offered.

· Process customers order accurately into the data system, including any time requirements and/or restraints to ensure prompt deliveries and service requests.

· Timely communicate with customers in response to questions regarding delivery status and /or service requests

· Provide support to customers’ questions and concerns and de-escalate the calls when needed.

· Continually maintain in-dept knowledge of the company’s policies and procedures, services offered and current and new product lines to minimize the need to redirect calls.

· Timely response to all BBB and Attorney General Office on customer issues.

• Improved appeal processing efficiency by maintaining accurate records and organizing case files.
• Enhanced communication between parties by promptly distributing correspondence and legal documents.
• Ensured timely resolution of appeals by tracking deadlines and managing schedules for multiple cases.