Patricia Sutton
Durham,NC
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
Work History
Front Desk Patient Coordinator
Bull City Family Medicine and Pediatrics
Durham, NC
10.2006 - Current
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Helped patients complete paperwork and explained processes and procedures.
- Transcribed physicians' notes and entered data into electronic chart management software.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Managed medical practice administrative needs to provide patient satisfaction.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Secured, organized and updated [Type] financial documentation.
- Called patients to schedule [Type] appointments, consistently double-checking information and availability.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Communicated with patients to gather intake data and verify chart information.
- Completed new guest enrollment paperwork and set up accounts in computer system.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Checked insurance benefits, received payments and provided receipts.
- Coordinated office schedules for new patients, diagnostic assessments and procedures.
- Updated patient financial information to promote accurate record keeping.
- Answered [Number] average daily phone calls to schedule appointments and address patient inquiries.
Dental Receptionist
Dr. Buckley Cozart
Durham, NC
01.1999 - 01.2003
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Verified, updated and entered patient information into system.
- Took customer payments and billed insurance companies for remaining balance.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Gathered medical information, dental health history and vitals from patients.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Education
Cosmetologist - Cosmetology Education
Vance-Granville Community College
Creedmoor, NC06.1992
High School Diploma -
Northern High School
Durham, NC06.1990
Skills
- Patient Eligibility
- Maintaining Financial Records
- Patient Database Maintenance
- Epic Systems
- Advising Patents
- Patient Health Information Access
- Regulatory Documentation
- Administrative Support
- Cash Handling
- Problem-Solving
- Customer Service
- Flexible Schedule
- Verbal and Written Communication
- Scheduling Tests and Procedures
- Calendar and Appointment Management
- Organization and Time Management
- Office Coordination
- Employee Scheduling
- Data Management
- Appointment Scheduling
- Collaboration and Teamwork
- Database Administration
- Staff Leadership
- Payment Plan Options
- Time Management
- Adaptable and Flexible
- Payment Scheduling and Collection
- Data Entry Software
- Relationship Building
- Data Entry
- Detail-Oriented
- Patient Eligibility Requirements
Timeline
Front Desk Patient Coordinator
Bull City Family Medicine and Pediatrics
10.2006 - Current
Dental Receptionist
Dr. Buckley Cozart
01.1999 - 01.2003
Cosmetologist - Cosmetology Education
Vance-Granville Community College
High School Diploma -
Northern High School
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