Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patricia Sweet

Elizabeth,CO

Work Preference

Desired Job Title

Identity and Access Management AnalystIdentity and Access Management Engineer

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Elizabeth, COLittleton, COLakewood, COHighlands Ranch, COGreenwood Village, CO
Open to relocation: No

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Summary

Experienced IAM professional with 13+ years supporting privileged access management, identity lifecycle management, and identity governance. Known for ServiceNow workflow automation, Active Directory administration, Microsoft Identity Manager administration, and process documentation that improve access fulfillment and operational control.

Overview

1
1
Certification
14
14
years of professional experience

Work History

InfoSec Security Engineer Associate

UnitedHealth Group
Elizabeth, Colorado
11.2017 - 10.2025
  • Administer Delinea Secret Server and Distributed Engines, including privileged account onboarding, service account governance, password rotation, access controls, and platform troubleshooting.
  • Provisioning and deprovisioning of Users across all systems, and account lifecycle issues.
  • Support Microsoft MIM identity synchronization, account provisioning, and platform operations.
  • Coordinated with the Access Certification Team on entitlement reviews and remediation, partnering with infrastructure, security, compliance, and application teams to address IAM issues and enhance processes.
  • Collaborated with the ITSM Process Fulfillment Team to streamline ServiceNow IAM workflows and access requests, improving approval and fulfillment efficiency.
  • Mentored and trained associate security engineers in IAM operations, documenting onboarding/offboarding processes to enhance team efficiency.
  • Technical Tools: Delinea Secret Server, Microsoft MIM/FIM, PingFederate, Active Directory, Entra ID, LDAP, ServiceNow, Microsoft 365, Exchange.

Technical Support Analyst/Inventory Control Lead

Jefferson County
Golden, Colorado
12.2011 - 05.2017
  • Provided support to 500+ end users with troubleshooting and resolution of access issues.
  • Supported Active Directory, Microsoft Exchange, ServiceNow IT ticketing system, Cisco CUCM/Unity, Cisco NAC, SCCM, Kronos, JD Edwards EnterpriseOne, Proofpoint, AirWatch, and LiveLink.
  • Provisioned and deprovisioned end users for county systems and updated records in the ServiceNow IT ticketing system.
  • Created and tracked incidents, ensuring timely resolution of problem and critical tickets.
  • Managed inventory database, overseeing equipment receipt and deployment processes to meet operational requirements.
  • Recorded equipment movement and availability to support operational needs. in the JD Edwards EnterpriseOne system.

Education

Some College (No Degree) - Executive Seceretarial

Parks Business School
Denver, CO

Skills

  • Privileged access management
  • Delinea Secret Server administrator
  • Identity lifecycle management
  • Identity governance
  • Access governance
  • Active Directory administration
  • ServiceNow workflow automation
  • Documentation of processes and process improvement
  • Process documentation
  • Team mentoring
  • Clear and concise customer support communication and resolution

Certification

  • Certified Course Completion of CompTIA A+, ITIL Foundations Certified, HDI Support Center Analyst Certified

Timeline

InfoSec Security Engineer Associate

UnitedHealth Group
11.2017 - 10.2025

Technical Support Analyst/Inventory Control Lead

Jefferson County
12.2011 - 05.2017

Some College (No Degree) - Executive Seceretarial

Parks Business School

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Patricia Sweet