Patricia Tabor
Lebanon,OR
Summary
Driven professional with a proven track record at GEICO, enhancing customer satisfaction and streamlining claims processes. Skilled in damage assessment and claims processing, coupled with exceptional problem-solving abilities. Demonstrated leadership in mentoring teams for peak performance. Achieved significant improvements in workflow efficiency, embodying integrity and teamwork.
Overview
34
34
years of professional experience
Work History
Auto Damage Adjuster
GEICO
06.2014 - Current
- Provided expert guidance to junior adjusters, helping them develop essential skills for success in the role.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
Bartender
The Silver Dollar
04.2006 - 05.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Manager
The Costume Loft
09.1990 - 12.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Associate Of Arts - Business
University of Phoenix
Tempe, AZ05.2014
Skills
- Integrity and ethics
- Claims Processing Proficiency
- Teamwork capabilities
- Estimating Repair Costs
- Strong analytical skills
- Industry Regulations Knowledge
- Technical automotive knowledge
- Damage Assessment Expertise
- Claims Investigation
- Claims process explanation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Organizational Skills
- Critical Thinking
- Decision-making skills
Timeline
Auto Damage Adjuster
GEICO
06.2014 - Current
Bartender
The Silver Dollar
04.2006 - 05.2014
Manager
The Costume Loft
09.1990 - 12.2013
Associate Of Arts - Business
University of Phoenix