Patricia Tennant
North Stonington
Summary
Dynamic Resident Services Coordinator at SHP Management with a proven track record in enhancing community resources and improving resident retention. Skilled in legal compliance and facility management, I foster strong partnerships, streamline communication, and promote safety through proactive inspections and program development, resulting in a vibrant and supportive living environment.
Overview
20
20
years of professional experience
Work History
Resident Services Coordinator
SHP Management
01.2005 - 02.2025
- Developed strong relationships with community partners to enhance available resources for residents.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
Education
Bachelor of Science - School of Family Studies
University of Connecticut
Storrs, CT01-1992
Skills
- Legal compliance
- Fair housing regulations
- Substance abuse awareness
- Mental health support
- Documentation
- Facility management
- Compliance monitoring
- Property management
- Waste management
- Security management
- Building inspection
- Facility maintenance
Timeline
Resident Services Coordinator
SHP Management
01.2005 - 02.2025
Bachelor of Science - School of Family Studies
University of Connecticut
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