Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PATRICIA THIVENER

Ashville

Summary

Qualified Technical Support Specialist with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance.

Overview

23
23
years of professional experience

Work History

Systems Administrator/ Technical Support

American Signature Inc.
09.2002 - Current
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Helped identified difficult issues to upper management while maintaining positive rapport with the customer.
  • Provided help thorough support and problem resolution for customers.
  • IT setup and service requests for installs and new user’s setups.
  • Over 20 years of experience in Internet services.
  • Reported important problems to management as well as help resolved them.

Education

Associate of Science - Computer Science

Columbus State
Columbus, OH, USA

Skills

  • Troubleshooting proficiency

  • Exceptional telephone etiquette

  • Vast technical knowledge

  • Coursework includes Computer Programming

  • Network Troubleshooting

  • Server Troubleshooting

  • Customer Service experience

  • Troubleshooting mobile Apps

  • Programming routers and switches

  • Cisco

  • Installing and Administrating Software

  • Administrator of People Counting systems Prodco

  • Administrator of Legal Software OpenText Hummingbird and Workshare

  • AS400 experience

Accomplishments

  • Help to Reduced technical escalations to management by 50% to only 25% per day.
  • Help provided in house solutions to deliver data from People counter systems to save cost for cloud services, saving the company 50,000 a year
  • Provide in house support to Legal department saving money on Vendor Support and time for resolution.
  • Help support Network outages 24 hours on a on call rotation system.
  • Help start up a Systems Administration Department

Timeline

Systems Administrator/ Technical Support

American Signature Inc.
09.2002 - Current

Associate of Science - Computer Science

Columbus State

Similar Profiles

CREATE PROFILE