Patricia Thomas
Cypress,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Recognized for exemplary customer service and team collaboration.
Overview
17
17
years of professional experience
Work History
General Manager
Superior Tax & Financial Services
Cypress, TX
12.2006 - 05.2024
- Oversaw daily operations including delegating tasks, inventory control, payroll, data entry, and client retention
- Responsible for collaboration between team members to achieve profit and performance targets
- Processed weekly payroll and verified supporting documentation
- Reviewed performance data to measure production, proficiency, and operational activities
- Improved success through great staffing, training, and exemplary customer service
- Delivered new business strategies to upper level management to achieve exceptional customer satisfaction metrics
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions
- Trained employees on duties, policies and procedures
Customer Service Representative
AT&T
Houston, TX
02.2021 - 08.2021
- Communicated with customers, members, or employees to increase loyalty and retain businesses or services and quickly devise solutions to problems
- Primarily communicated directly with employees, customers, or members who have issues with the organization or company
- Analyzed customer behavior
- Gathered information about customer complaints
- Developed aggressive retention strategies based on customer feedback
- Negotiated with customers to renew contracts and retain business.
Member Champion
Texas Dow Employee Credit Union
Houston, TX
08.2017 - 08.2018
- Responded to member issues and effectively addressed any problems present in accounts
- Completed account transactions such as deposits, withdrawals, transfers, and loan payments
- Connected with individuals and organizations to acquire new clients for the credit union
- Proactively identified member's banking as well as technology needs and recommended relevant services and solutions that helped to achieve financial and life goals
- Completed all mandatory compliance reports including Unusual Activity Reports as required by the Office of Foreign Assets Control (OFAC), the Bank Secrecy Act, and Texas Dow.
Executive Administrative Assistant
Southland Battery & Associates
Houston, TX
12.2013 - 01.2016
- Assisted upper-level management with projects, meetings, and with making reservations
- In charge of building proposals and quotes for repairs, parts, and for service agreements
- Requested bill of ladings, purchase orders, and prepared invoices of sales / services provided
- Responsible for monitoring and dispatching the service fleet to ensure delivery of products
- Maintained both the customer and vendor accounts for 5 departments; providing great customer service to ensure that department performance metrics were met in a timely manner
- Provided collection support for aged and overdue customer and vendor accounts as needed.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
Education
AAS in Logistics Management -
Lone Star College CyFair
12.2019
Bachelor of Arts - Finance
University of Houston - Downtown
Houston, TX12-2007
Skills
- Daily Operations
- Delegate Tasks
- Processing Payroll
- Trainings / Coaching
- Quick Books Entries Management
- Vendor Relations
- Customer Service
- Personnel Management
- Schedule Management
- Inventory Control
- Process Improvements
- Team training and development
References
References available upon request.
Timeline
Customer Service Representative
AT&T
02.2021 - 08.2021
Member Champion
Texas Dow Employee Credit Union
08.2017 - 08.2018
Executive Administrative Assistant
Southland Battery & Associates
12.2013 - 01.2016
General Manager
Superior Tax & Financial Services
12.2006 - 05.2024
AAS in Logistics Management -
Lone Star College CyFair
Bachelor of Arts - Finance
University of Houston - Downtown
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