Patricia Thomas
West Palm Beach,FL
Overview
14
14
years of professional experience
1
1
Certification
Work History
Billing Supervisor
NYU Langone Health
04.2021 - Current
- In my role I support and provide guidance to my team and other team members who obtain insurance authorizations for radiology and cardiology procedures for various insurance carriers
- I am currently able to verify insurance, follow up with nurses for authorization approvals, denial follow ups, and cardiovascular/radiology cases which I am responsible for my team knowing that same knowledge
- It is my responsibility to make sure the team is able to process cases efficiently in order for patients to have a great experience throughout their process
- Also, learning new techniques daily on how to make the authorization process smoother and faster
- Tracking denials, productivity maintenance, work flow improvements, team engagements, and more all are certain areas of my focus in my position
Customer Service Manager
Walmart
07.2014 - Current
- I am in charge of running the front end of the store
- Making sure the cashiers, maintenance associates, and cart pushers are doing all that is possible to make the customers satisfied
- I am also trained in the cash office for rolling the business day over for the next day
- Being organized and working at a fast pace plays a big role at my job
- Learning the new technology with the company as it grows is something I do as well
Patient Access Representative
St. Marys Medical Center
02.2019 - 04.2021
- I verified insurance authorizations prior to patients coming in for their appointment in surgeries or radiology
- I am also crossed trained in various areas in the hospital as to working in OB and getting moms registered to be admitted
- As well as working in the outpatient area and getting patients registered for their surgery or in radiology
- When patients get admitted through the ER I also obtain authorizations through insurance
- I verified if insurances for the patients are active and if not find out what insurance they have
- Being organized is very important as to there are always new strategies and techniques that we learn as well
- I am always open and available to cover certain areas when needed as to being crossed trained
- Working very closely with doctors offices in getting correct information so patient can have a smooth experience at St
- Marys
- Being knowledgeable and willing to learn new things at all times
Sandwich Artist
Subway
05.2011 - 02.2012
- Making sure the customers got what they needed to be satisfied with their visit, cleaning the store, prepping the food, baking breads and cookies, organizing, team work, etc
Education
Bachelor's degree - Healthcare Management
Palm Beach State College
Associate's degree - Healthcare Management
Palm Beach State College
05.2022
Medical Assistant -
Homestead Job Corps
Homestead, FL01.2014
Skills
- Microsoft Office
- Customer Service
- Typing
- Teamwork
- Customer Experience
- Customer Care
- Medical Scheduling
- Hospital Experience
- Insurance Verification
- Multilingual
- Management Experience
- Epic
- Medical Terminology
Certification
Administrative Assistant, Present
Additionalinformation - Bilingual
Creole
Accomplishments
- Achieved result by completing task with accuracy and efficiency.
- Supervised team of 13 plus staff members.
- Achieved result through effectively helping with task.
Timeline
Billing Supervisor
NYU Langone Health
04.2021 - Current
Patient Access Representative
St. Marys Medical Center
02.2019 - 04.2021
Customer Service Manager
Walmart
07.2014 - Current
Sandwich Artist
Subway
05.2011 - 02.2012
Associate's degree - Healthcare Management
Palm Beach State College
Medical Assistant -
Homestead Job Corps
Bachelor's degree - Healthcare Management
Palm Beach State College
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