PATRICIA THOMAS
Ruther Glen,VA
Summary
Patient Service Representative with expertise in account management, data entry, and customer service. Proficient in Microsoft Word and Excel, ensuring efficient handling of patient information. Skilled in greeting and checking in patients while verifying accuracy of data. Maintains courteous and respectful communication with all customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Supervisor, Sterile Processing Department
Augusta Community Hospital
Fort Belvoir, VA
08.2024 - Current
- Lead and mentor a team, fostering a collaborative and inclusive work environment.
- Developed training programs emphasizing teamwork, safety, and continuous improvement.
- Managed diverse teams, demonstrating patience and adaptability—skills crucial for supporting individual student needs.
Supervisor, Post Anesthesia Care Unit
Brian D. Allgood Medical Center
Pyongtaek, South Korea
07.2023 - 07.2024
- Provided compassionate, attentive care to diverse patients, emphasizing patience, understanding, and communication—vital in special education.
- Supervised staff to ensure supportive, calm environments for recoveries and complex situations.
Physical Medicine and Rehabilitation Supervisor
Walter Reed Army Medical Center
Bethesda, MD
08.2012 - 07.2023
- Managed multidisciplinary teams, fostering leadership, collaboration, and mentorship.
- Designed and implemented personal development and training plans for staff, emphasizing individual growth—applicable to student-centered education.
- Improved operational efficiency and patient engagement, emphasizing the importance of personalized care and support.
Main Operating Room Supervisor
Walter Reed Army Medical Center
Bethesda, MD
11.2005 - 08.2007
- Led sterile procedures and team coordination, demonstrating precision, patience, and attention to detail—valuable skills for classroom management and behavior support.
Education
Bachelor of Science - Health Sciences
South University
Savannah, GA02-2018
Associate of Science - Allied Health
South University
Savannah, GA04-2017
Diploma - Surgical Technologist
U.S. Army Academy of Health Sciences
Fort Sam Houston, TX06-2005
Master of Science - Applied Behavior Analysis
National University
La Jolla, CACertificates - Healthcare Leadership, Senior Leadership, and Resiliency
Fort Sam Houston
TXSkills
- Interpersonal and communication skills
- Leadership and mentorship
- Community engagement and advocacy
- Conflict resolution and behavior management
- Program planning and development
- Adaptability and problem solving
- Cultural competency and inclusion
- Technology and Microsoft Office
Certification
Basic Life Support (BLS), 09/30/24
Additional Information
Affiliated with US Army and National Society of Collegiate Scholars, Interests include youth development, community service, reading, music, and team sports—activities that foster teamwork, patience, and inclusivity.
Community Service
- Supported community programs for youth, including participating in Special Olympics, fostering inclusive participation and teamwork.
- Volunteered in community outreach initiatives that promote health, safety, and well-being, aligning with supporting students' diverse needs.
- Organized community activities emphasizing cooperation, patience, and mentorship, core elements in special education.
References
Available upon request.
Timeline
Supervisor, Sterile Processing Department
Augusta Community Hospital
08.2024 - Current
Supervisor, Post Anesthesia Care Unit
Brian D. Allgood Medical Center
07.2023 - 07.2024
Physical Medicine and Rehabilitation Supervisor
Walter Reed Army Medical Center
08.2012 - 07.2023
Main Operating Room Supervisor
Walter Reed Army Medical Center
11.2005 - 08.2007
Bachelor of Science - Health Sciences
South University
Associate of Science - Allied Health
South University
Diploma - Surgical Technologist
U.S. Army Academy of Health Sciences
Master of Science - Applied Behavior Analysis
National University
Certificates - Healthcare Leadership, Senior Leadership, and Resiliency
Fort Sam Houston
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