Patricia Thompson
Sandown,NH
Summary
Detail-oriented and organized Department Coordinator with extensive experience supporting clinical operations in fast-paced hospital environments. Proven ability to coordinate departmental workflows, maintain accurate records, and provide exceptional customer service as a key liaison among providers, staff, and patients. Recognized for professionalism, discretion, and strong communication skills, ensuring compliance with healthcare regulations while delivering compassionate care. Committed to effectively managing multiple tasks and promptly resolving customer issues, with a strong desire to help others and foster personal growth through new responsibilities and training opportunities.
Overview
10
10
years of professional experience
Work History
Hospital Department Coordinator
Catholic Medical Center
06.2023 - Current
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Monitored inventory levels and advised management of need for replenishment.
- Performed various administrative tasks by filing, copying and faxing documents.
Licensed Nursing Assistant
Catholic Medical Center
11.2020 - 05.2023
- Accurate Clinical Documentation
- HIPAA Compliance & Confidentiality
- Interdisciplinary Team Support
- Adaptability in Fast-Paced Clinical Settings
- Electronic Health Records (EHR/EMR)
- Behavioral Observation & De-escalation
Office Manager and Administrator
Marshall Mechanical
09.2015 - 03.2020
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Resolved issues through active listening and pen-ended questions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Maintained personnel records and updated internal databases to support document management.
Education
Graduate -
Hopkinton High School
Hopkinton, MA06.1986
Skills
- Experienced with Windows operating system and Office applications
- Healthcare Administrative Support
- Patient Flow & Unit Coordination
- Electronic Medical Records (EMR/EHR)
- Interdisciplinary Team Support
- Clinical Documentation Support
- Admission, Transfer & Discharge Coordination
- Infection Control & Safety Protocol Awareness
- Professional Verbal & Written Communication
- Provider, Staff & Patient Liaison
- Conflict Resolution & De-escalation
- Compassionate Customer Service
- Phone & Front-Desk Operations
- Clear Communication Under Pressure
SUMMARY OF QUALIFICATIONS
- Experience as both a Licensed Nursing Assistant (LNA) and Department Coordinator in a hospital setting
- Strong background in patient care, clinical support, and healthcare administration
- Proven ability to manage departmental workflows, scheduling, and documentation in fast-paced environments
- Skilled in HIPAA compliance, confidentiality, and regulatory standards
- Effective communicator and liaison between patients, clinical staff, and leadership
- Recognized for professionalism, reliability, and compassionate care
Timeline
Hospital Department Coordinator
Catholic Medical Center
06.2023 - Current
Licensed Nursing Assistant
Catholic Medical Center
11.2020 - 05.2023
Office Manager and Administrator
Marshall Mechanical
09.2015 - 03.2020
Graduate -
Hopkinton High School