PATRICIA THOMPSON
Summary
Dynamic HR leader with extensive expertise in labor relations, strategic planning, and project management, complemented by a strong background in employee relations, benefits administration, and payroll management. Proven ability to drive organizational success across diverse sectors including healthcare, fintech, wireless technology, software development, and consumer products.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
HR Business Partner
Aegis Therapies
2024 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Facilitated training programs for employees and managers.
- Supported recruitment planning and hiring for exempt and managerial positions.
- Participated in committees and project teams to support company growth objectives.
- Assisted leadership in evaluating employee performance fairly, providing constructive feedback for professional growth.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Collaborated with legal counsel to ensure compliance with labor laws, mitigating potential risks associated with employment practices or disputes.
Manager, People Operations
SmartAsset
01.2021 - 01.2024
- Designed and implemented employee retention strategies, reducing voluntary turnover by 25%.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Partnered with senior leadership to ensure strategic HR goals align with business initiatives.
- Assisted in creating and maintaining a market-based compensation strategy.
- Coached and developed a team of HR professionals.
- Investigated employee issues and conflicts, resolving them promptly and effectively.
- Utilized performance management tools to provide guidance and feedback.
HR Business Partner
T-Mobile
2012 - 2020
- Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
- Provided sound labor relations advice to all management levels.
- Partnered with leadership on performance management and career development.
- Ensured legal compliance in all HR practices.
- Supported compliance with company policies and legal regulations.
- Drove HR-related initiatives to improve employee engagement and retention.
- Managed complex employee relations issues to promote a healthy workplace culture.
HR Manager
WHI Solutions
01.2008 - 01.2012
- Managed all day-to-day HR administrative functions.
- Created and implemented a Leave of Absence (LOA) process, eliminating compliance concerns.
- Conducted full-cycle recruiting across multiple departments.
- Oversaw compensation reviews, salary adjustments, and bonus processes to ensure internal equity.
- Developed and published Employee Handbook.
- Addressed and resolved employee relations matters through coaching and proactive solutions.
- Coordinated company-wide events and wellness initiatives.
- Served as the primary contact for immigration requests, supporting employees with visas and green cards.
- Managed employee safety, wellness, and health initiatives.
Education
Bachelor of Science - Education
Pace University
Westchester County, NY Skills
- Analytical decision-making
- Organizational leadership guidance
- Mediation skills
- Process Development & Change Management
- Compensation & Benefits Management
- HRIS (Workday, TriNet, ADP Workforce Now)
- Payroll Administration
- Workforce data analysis
Certification
- HRCI – Professional in Human Resources (PHR).
Timeline
Manager, People Operations
SmartAsset
01.2021 - 01.2024
HR Manager
WHI Solutions
01.2008 - 01.2012
HR Business Partner
Aegis Therapies
2024 - Current
HR Business Partner
T-Mobile
2012 - 2020
Bachelor of Science - Education
Pace University