Patricia Thompson
Houston,TX
Summary
Dependable dedicated with great work ethics. Proven track record with over 20 + years experience. I have a lot to offer your company needs to keep them on track.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Phillips 66
08.2021 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Senior Administrative Assistant
TC Energy
11.2019 - 01.2021
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Coordinated office activities and public events.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Wrote and prepared deliberate agendas for company meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Coordinated trainings for new team members, overseeing onboarding details.
- Managed electronic records database and handled all file requests.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Categorized and processed sensitive documents with information of deeply personal nature.
Administrative Training Coordinator
Team Industrial
08.2016 - 04.2018
- Compiled training handbook and related course materials.
- Worked with central management to identify, plan, align, and address training needs.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Verified training program compliance with applicable laws and regulations.
- Created and maintained detailed training records and reports for management review.
- Planned and conducted staff trainings.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Selected, developed and delivered classroom and online training materials to meet program needs.
Senior Administrative Assistant
BP America Oil & Gas
01.2000 - 06.2015
- Assisted development and implementation of new administrative procedures.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Established administrative work procedures to track staff's daily tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Maintained personal schedule, professional calendar and individual appointments for senior staff members.
- Arranged business travel details for company employees per supervisor requirements.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Managed electronic records database and handled all file requests.
- Coordinated trainings for new team members, overseeing onboarding details.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Expertly coordinated logistics for functions both within and outside of organization.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Wrote and prepared deliberate agendas for company meetings.
- Offered technical support and troubleshot issues to enhance office productivity.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
Education
No Degree - Business Administration
Massey Business School
Houston, TX01.1989
High School Diploma -
Forest Brook High School
Houston05.1981
Skills
- Employee Training
- Excel Spreadsheets
- Travel Administration
- PC Proficiency
- Detailed Meeting Minutes
- Customer Service
- Meeting Minutes
- Process Optimization
- Business Correspondence
- Correspondence Writing
- Microsoft Office
- Office Management
- Database Administration
- Complex Problem-Solving
- Workflow Planning
- Customer and Client Relations
- Project Planning
- Employee Timesheet Processing
- Accounting Support
- Performance Improvement
- Account Reconciliation
- Staff Management
- Business Administration
- Time Management
- Senior Leadership Support
- Administrative Support
- Office Equipment Maintenance
- Technical Support
- Business Planning
- Schedule Management
- Training and Development
- Calendar Management
- Travel Planning
- Documentation
- Spreadsheets
- Coordination
- Proofreading
Timeline
Administrative Assistant
Phillips 66
08.2021 - Current
Senior Administrative Assistant
TC Energy
11.2019 - 01.2021
Administrative Training Coordinator
Team Industrial
08.2016 - 04.2018
Senior Administrative Assistant
BP America Oil & Gas
01.2000 - 06.2015
No Degree - Business Administration
Massey Business School
High School Diploma -
Forest Brook High School
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