Patricia Thorsen
Spring,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.
Overview
29
29
years of professional experience
Work History
Office Manager
On-Site Construction Services LLC
05.2018 - 02.2024
- Payroll
- Created, maintained and updated filing systems for paper and electronic documents.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated special projects and managed schedules.
Customer Service Desk
Home Depot
03.2016 - 04.2018
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Best customer service with refunds, returns or giving customers Cash back or crediting credit cards.
- Renting equipment, moving truck, trailers and tools to customers. Explaining and going over contract before customer signed agreements.
Certified Anesthesia Technician Technologist
Memorial Hermann Hospital
08.1995 - 10.2015
- Contributed to successful surgical outcomes.
- Assisted post-operative patients with acute pain management in line with established safety and medicine administration protocols.
- Assisted anesthesiologists in the administration of regional, general, and local anesthesia for various surgical procedures.
- Participated in consultations and preoperative assessments with anesthesiologists before surgeries.
- Team Leader / Manager
- Capital / Budget
- OSHA / HIPPA
- Patient Charges
- Maintained sterile anesthesia supplies within expiration date.
- Operated invasive hemodynamic monitoring equipment, intubation bronchoscopes and ultrasonic scanning devices under direction of licensed anesthesia provider.
- Performed blood gas analysis, using blood gas analyzing and centrifuge equipment to monitor and determine carbon dioxide, sodium, pH and oxygen saturation in patients.
- Increased patient satisfaction by providing compassionate care during pre-and post-operative periods.
- Maintained a clean and safe operating room environment by adhering to strict infection control protocols.
- Managed inventory levels of anesthesia-related supplies, preventing stock shortages or over-ordering issues.
- Handled emergency situations by stepping in to perform CPR on patients until anesthesiologist arrived.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Adhered to all relevant hospital policies and procedures when implementing anesthesia care plans for patients across a range of surgical specialties.
- Adjusted and monitored injectable and inhaled anesthesia and sedation by thoroughly assessing vitals and health of patients.
- Stayed up-to-date on best practices in anesthesia technology through continuous professional development opportunities.
- Accessed and reviewed safety data sheets (SDS) of hazardous materials and latex allergy items used in anesthetizing location.
- Conducted regular inspections on anesthesia equipment to ensure optimal performance during surgeries.
- Pretested and calibrated anesthesia delivery systems and monitors.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Verified availability of operating room supplies, medications and gases.
- Supported quality improvement initiatives within the department by providing valuable input based on direct experience and observations from daily work tasks.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Reduced surgery preparation time by efficiently organizing anesthesia supplies and medications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Evaluated emerging technologies for potential integration into existing systems, keeping the company at the forefront of industry advancements.
- Mentored junior team members to enhance their technical skills and improve overall team productivity.
- Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
- Coordinated inventory supplies and equipment to maximize team productivity.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Proactively identified opportunities for process improvements which led to substantial time savings within the organization.
- Managed large-scale technology projects from conception to completion, ensuring on-time delivery within budget constraints.
- Conferred with engineers and designers to investigate and solve failure issues.
- Worked to create safe, low-cost and dependable designs.
- Attended training committees that wrote training modules for equipment operation and testing.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Certified Anesthesia Technician Technologist - Anesthesia
ASATT. American Society of Anesthesia Technician T
Houston, TX02.1997
High School Diploma -
Conroe High School
Conroe, TX05.1988
Skills
- Payroll
- Accounts Payable
- Capital and Budget
- Team Leader / Manager
- Patient Charges
- Customer Service
- Answering Phones
- Shipping and Receiving
- Working with vendors on products, equipment,cost and education for the team
- Our Team being updated and educated on any new products, equipment, procedures
Timeline
Office Manager
On-Site Construction Services LLC
05.2018 - 02.2024
Customer Service Desk
Home Depot
03.2016 - 04.2018
Certified Anesthesia Technician Technologist
Memorial Hermann Hospital
08.1995 - 10.2015
Certified Anesthesia Technician Technologist - Anesthesia
ASATT. American Society of Anesthesia Technician T
High School Diploma -
Conroe High School
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