Patricia Tierno

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of passengers and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced airport environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Hardworking and knowledgeable Passenger service agent, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Personable Customer Service Agent provides dedicated support. High-level customer service over more than 33 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.