Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Patricia Tomlin

Adams,TN

Summary

I have excellent communication skills, both written and spoken. I am confident in Microsoft Window and Ubuntu Linux environments. I have management training from McDonald's as well as stage management training and experience in live theatre. The depth and breadth of my skills are best discussed in an interview. I am happy to answer any and all questions.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Staff

Youth With A Mission-Nashville
Adams, TN
06.2002 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection

English as a Foreign Language Teacher

Wall Street English
Tianjin, China
08.2009 - 05.2017
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Improved instruction methods by using various assessment tools and strategies.
  • Created new lesson plans based on course objectives.
  • Administered and graded tests and assignments to evaluate student progress.
  • Developed activities and integrated technology to diversify instruction.
  • Employment with WSE concurrent with current position

English Language Teacher

Peace Institute For Global Language Studies
Tianjin, China
01.2004 - 06.2009
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Administered and graded tests and assignments to evaluate student progress.
  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
  • Developed activities and integrated technology to diversify instruction.
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Improved instruction methods by using various assessment tools and strategies.
  • Created new lesson plans based on course objectives.
  • Emphasized critical thinking through small group activities.
  • Documented student attendance and progress against goals.
  • Designed seasonal programs emphasizing vocabulary, pronunciation and reading comprehension.
  • Created monthly academic status reports based on in-depth student evaluations.
  • Assisted department head in establishing daily schedules, curriculum and ESL activities.
  • Coordinated communication between students and school administration to create culturally-sensitive learning environment.
  • Administered language proficiency tests and awarded highest-scoring students.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Personalized instruction based on needs, interests and capabilities of individual students.
  • Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
  • Facilitated class discussion to help students work through questions and expand understanding.
  • Provided individual mentoring and special tutoring to struggling students.
  • Assigned lessons and corrected homework.
  • Encouraged students to deepen knowledge with additional learning opportunities.
  • Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
  • Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
  • Conducted skills assessments to uncover performance gaps.
  • Assessed work of adult students to evaluate progress and identify areas for improvement.
  • Maintained complete student records with accurate grades and attendance information.
  • Balanced instruction, demonstration and personal work time for optimal student learning.
  • Conducted group lectures and small-group instruction to teach and reinforce concepts.
  • Employed variety of assessment tools and strategies to improve instruction methods.
  • Demonstrated principles of subject material and advanced methods to students.

Food Service Coordinator

Youth With A MissionElm Springs
Elm Springs, AR
09.2000 - 06.2002
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Learned other teammates' work tasks to train as backup.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Circulated kitchen area to receive work assignments and identify support tasks.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Created appealing food arrangements for party trays and specialized orders.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

Customer Service Representative

State Farm Insurance Inc
Bloomington, IL
08.1998 - 08.1999
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered constant flow of customer calls with minimal wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Science - Theatre Production

Illinois State University
Normal,IL
06.1989

High School Diploma -

Normal Community High School
Normal, IL
06.1984

Skills

  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • Self-motivated professional
  • Microsoft Office
  • Excellent work ethic
  • Active Listening
  • Decision Making
  • Responsible
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Documentation
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Upbeat and Positive Personality
  • Cash Register Operations
  • Answering Customer Questions
  • Report Preparation
  • Teller Transactions
  • Information Inputting
  • Customer Service and Assistance
  • Proficiency in Microsoft Office and G Suite
  • Policy and Procedure Adherence
  • Promoting Brand and Company Identity
  • Patient and Empathetic
  • Critical Thinking
  • Complex Product Knowledge
  • Online Chat
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Solving Customer Concerns
  • Cultural Awareness

Certification

  • TEFL Training - 2002 Ecclesia College, Elm Springs Arkansas

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Here is the test to find whether your mission on Earth is finished: if you’re alive, it isn’t.
Richard Bach

Timeline

English as a Foreign Language Teacher

Wall Street English
08.2009 - 05.2017

English Language Teacher

Peace Institute For Global Language Studies
01.2004 - 06.2009

Staff

Youth With A Mission-Nashville
06.2002 - Current

Food Service Coordinator

Youth With A MissionElm Springs
09.2000 - 06.2002

Customer Service Representative

State Farm Insurance Inc
08.1998 - 08.1999

Bachelor of Science - Theatre Production

Illinois State University

High School Diploma -

Normal Community High School

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Patricia Tomlin