Patricia Torres

• Facilitate the needs of the company leadership team as well as the additional companies that make up the KG & P group.
• Ensure office efficiency by overseeing general office operations by greeting visitors, answering phone calls and emails, and delivering exceptional customer services to clients and team members.
• Provide direct administrative support by overseeing day-to-day office activities and acting as the main point of contact.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
• Report office progress to senior management and work with them to strategically improve office operations and procedures.
• Supervise and mentor on training, coaching, and delegating assignments to ensure maximum productivity.
  Implement policies and procedures, measure outcomes against standards, and improve operational flow.
• Manage all aspects of space and infrastructure planning and provide answers, resources, and solutions when requested.
  Organized and managed office operations and procedures, including record keeping.
• Managed office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
  Assist with planning and coordinating events and activities for the company.
• Support administrative support to the executive team through research projects or special assignments.
• Perform data entry tasks accurately with attention to detail.
  Implement policies and procedures, measure outcomes against standards, and improve operational flow.

• As a logistics specialist, I support the 24-hour/7-day-a-week operational system by arranging and overseeing ground passenger transportation.
• Managed several daily operational projects and transported staff between sites, field offices, and local airports. Also, but not limited to overseeing vehicles safety, including regular preventive and corrective maintenance.
• Work hand in hand with travel analysts to schedule vehicle departures and arrivals by assigning drivers.
• Ordered and prepared meals, snacks, beverages, and all necessary items required for TS to fulfill their trips.
• Train new hiring employees by offering continuous guidance and mentoring while providing constructive feedback.
• Enter all items and information provided pertaining to the UC or trips into the tracking system.
• Prepared backpacks with essentials, including mobile devices, for the trips. Always maintain communication with all parties affected on every trip.
• Participate in professional development trainings related to best practices for working with youth.
• Ensure compliance with program regulations, standards, policies, procedures, and guidelines set forth by the company. Managed inventory levels by monitoring stock levels, replenishing as necessary, and keeping updated records.
• Conducted regular vehicle inspections to ensure they are equipped with proper emergency gear. Analyze incoming WO for accuracy and completeness.

• Provide care and service to unaccompanied minors of all age groups while accompanying them via domestic flights and/or ground transportation to select government facilities.
• Communicate with children and teens in a way that is culturally sensitive while fostering a safe and humane environment.
• Traveled frequently as required to fulfill obligations and responsibilities with a minimum of three (3) days consecutively at a time and with short notice.
• Be responsive to special considerations, such as extended overnight travel, nights and weekends, rotational hours of work, and on-call status. Utilized company vehicles to transport youths to their point of reunification or transfer place.
• Monitor the youth throughout the travel transition by documenting any changes or issues that may arise.
  Monitor transportation activities of the minor to maintain a safe travel environment for the youth.
• Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
• Conducted regular safety checks, ensuring a secure and hygienic environment for the youth.

Provided entry-level supervisory skills for elementary and middle school employees.

Optimizing productivity and efficient service across various work environments. Oversaw school events, activities, inventory, etc.
Work with children and youth in the afterschool program by assisting tutoring students in academic activities or subjects.
Provided clerical support to the principal(s) to maximize his/her time due to reliable, efficient administrative support. Prioritized streamlined communication and thorough logistical preparation for events. Facilitated communication within an office and field interaction with the public as well. Manage principal’s correspondence, including answering incoming phone calls, emails, and letters. Planned, prepared, and updated the principal’s calendar. Schedule events and plan logistics for meetings. Reconcile credit cards and prepare monthly expense reports. Provide personalized support for other employees in their office setting. Manage department objectives, planning and evaluating department activities. Maintain staff by recruiting, selecting, orienting, and training employees. Promoted and demonstrated appropriate respect for cultural diversity among coworkers and all work-related contacts.

Provide administrative support to the unit's staff. Interacted routinely with Texas Department of Family and Protective Services staff and the general public and performed data entry into IMPACT and other electronic programs and systems. Provide entry-level supervisory skills in scheduling orientation onboarding, training, and setting up meeting material. Answers and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers. Prepared and maintained statistical reports, leave and personnel records, case-control systems, caserecords, and related files for the units. Functions as the unit timekeeper and will also process purchase orders as directed. Typed correspondence, travel arrangements, meeting notes, performance evaluations, and otherdocuments to support the work of the unit and files related documents. Provided program and agency information and/or makes referrals to other community resources. Greeted visitors, responded to general questions, and directed callers to the proper location. Performed other duties as assigned and required to maintain unit operations. At CPS, I gain experience assisting as a TWA/Case Aide, providing ancillary support to case workers from the specialty unit team by using sound professional judgment and best practices to ensure case progression. Assisted with case-related administrative tasks, including filing, file reviews, and dataentry, using the agency's electronic system. Manage client's confidential case files and records, process formation, and verify all incoming CPS and court documents. Interact with clients in person or by inbound or outbound telephone calls to obtain pertinent personal information and provide program assistance if needed. Manage time efficiently to prioritize in accordance with the importance of deadlines. Maintain accurate records of client information in accordance with confidentiality regulations. Developed strong relationships with clients through active listening, empathy, and effectivecommunication skills. Provideded crisis intervention services when needed by responding quickly to emergency situations.