Patricia Torres
Ocala,FL
Summary
A highly self-motivated professional with a passion for the hospitality and senior living industries, boasting a proven track record of 28+ years of experience delivering exceptional results and exceeding expectations. Known for strong character, a clear sense of mission, and exceptional leadership skills. Highly organized, detail-oriented, and efficient with a positive, hands-on, team-player attitude. Works well independently or collaboratively. Fully bilingual in Spanish and English, with strong communication and interpersonal skills to connect with diverse populations.
Overview
16
16
years of professional experience
Work History
Director of Relationship Development & Senior Advocate
Senior Liaison of Central Florida
Ocala, Florida
07.2024 - 12.2024
- Built and nurtured professional relationships with a diverse range of healthcare professionals, including nurses, doctors, and other key figures in senior care, focusing on fostering trust and collaboration to better serve the needs of seniors and their families.
- Coordinated and scheduled educational presentations for families and professionals, connecting them with expert resources about senior care options.
- Facilitated communication between families and the senior placement service, directing inquiries and requests for guidance to the owner while ensuring smooth follow-up and support.
- Coordinated marketing efforts to raise awareness about services offered, increasing community impact
Community Relations Director
American House Wildwood
Wildwood, Florida
08.2015 - 06.2024
- Promoted to oversee community relations, including building and nurturing relationships with referral partners, residents, and families
- Worked collaboratively with my teammate, regional team, and home office to develop and implement marketing strategies aimed at attracting new residents and striving to achieve occupancy goals, while adapting to market challenges and fluctuations.
- Coordinated tours, events, and meetings to showcase the community to prospective residents and families
- Supported the community’s growth and retention efforts by fostering meaningful connections and ensuring a seamless transition for incoming residents
- Concierge/Administrative Assistant
- Delivered exceptional customer service by anticipating resident needs and providing an outstanding guest experience
- Acted as a liaison between residents and departments, including kitchen, housekeeping, and maintenance
- Assisted with activities, administrative tasks, and marketing efforts to ensure the smooth operation of the community
HR/Payroll/Safety Director
HDG Hotels
Ocala, Florida
08.2013 - 07.2015
- Responded to employee inquiries and managed benefit enrollments while maintaining personnel files.
- Addressed staff concerns, including sensitive matters such as sexual harassment, providing guidance to both employees and managers to ensure a safe and supportive work environment.
- Processed payroll for 9 hotels and a corporate office, ensuring accuracy for over 300 employees
- Conducted onsite HR and safety audits, coordinated training, and handled new hires, terminations, and worker’s compensation claims
- Played a key role in the migration to a new payroll system and managed accounts payable and bank reconciliations
Assistant General Manager
Hampton Inn & Suites
Ocala, Florida
07.2008 - 07.2013
- Played an integral role in the successful pre-opening and launch of the hotel in 2008
- Supervised 28 team members and two managers, overseeing day-to-day operations to ensure guest satisfaction
- Managed vendor accounts, negotiated contracts, prepared daily financial reports, and resolved guest complaints
- Handled all room sales and group bookings, ensuring efficient scheduling and coordination for events and guest accommodations.
- Conducted onsite inspections, hotel tours, and oversaw staff assessments and performance
Education
High School Diploma -
Skills
- Staff training and development
- Time management
- Multitasking
- Strong follow-through
- Attention to detail
- Hotel pre-opening experience
- PreachTree accounting software
- Paycheck payroll systems
- MyPayrollHR payroll systems
- Intermediate knowledge in Excel
- Intermediate knowledge in Microsoft Word
- Intermediate knowledge in Outlook
- Intermediate knowledge in PowerPoint
- Bilingual: Spanish and English
References
Available upon request
Timeline
Director of Relationship Development & Senior Advocate
Senior Liaison of Central Florida
07.2024 - 12.2024
Community Relations Director
American House Wildwood
08.2015 - 06.2024
HR/Payroll/Safety Director
HDG Hotels
08.2013 - 07.2015
Assistant General Manager
Hampton Inn & Suites
07.2008 - 07.2013
High School Diploma -
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