Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Torres

Bronx

Summary

High-energy food service employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Vive La Crepe
01.2024 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained and mentored new employees to maximize team performance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Team Member

Bareburger
11.2024 - 06.2025
  • Worked different stations to provide optimal coverage and meet production goals.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Completed milkshakes and ice cream desserts for customers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Sous Chef

Dig Inn
07.2024 - 11.2024
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Gathered, organized and input information into digital database.

Team member

Raising Canes
02.2023 - 09.2024
  • Responsible for opening and closing procedures of the store.
  • Trained new employees on store policies and procedures.
  • Managed a team of sales associates and exceeded monthly sales goals.
  • Assisted in inventory management and restocking of merchandise.
  • Provided friendly and efficient customer service while handling cash and credit transactions.
  • Developed strong communication and problem-solving skills through interactions with customers and coworkers.

Education

Wedding Event Planning -

BMCC
Manhattan, NY
06.2025

GED -

Hetrick Martin Institute
Manhattan, NY
01.2018

Skills

  • Coffee expertise
  • Leadership trained
  • Customer service management
  • Continuous development
  • Team building

Certification

Diploma in Advanced French

Timeline

Team Member

Bareburger
11.2024 - 06.2025

Sous Chef

Dig Inn
07.2024 - 11.2024

Shift Lead

Vive La Crepe
01.2024 - Current

Team member

Raising Canes
02.2023 - 09.2024

Wedding Event Planning -

BMCC

GED -

Hetrick Martin Institute

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