Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Patricia Tremain-Wiberg

Portsmouth,NH

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

39
39
years of professional experience

Work History

Office Manager/Paralegal

Wiberg Law Office, PLLC
Portsmouth, NH
07.2018 - Current
  • Administered payroll and maintained proper documentation of employee personnel.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Ordered supplies and equipment to maintain adequate inventory levels.

  • Collaborated with attorneys in all stages of litigation process.
  • Facilitated communication between attorneys, clients, witnesses, and court personnel.
  • Organized and prepared case exhibits and evidence for trial.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed office inventory and placed new supply orders.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Used judgment and initiative in handling confidential matters and requests.
  • Organized company events including holiday parties, team building activities .
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Managed office budget to handle inventory, postage and vendor services.
  • Maintained confidential records relating to personnel matters.
  • Provided administrative support to management team including preparing reports and presentations.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Realtor

CB Realty
Portsmouth, NH
07.2018 - 08.2024
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Developed and presented purchase offers to sellers for consideration.
  • Answered inquiries from potential buyers regarding features of property listings.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Met with clients to research cases, collect data and prepare settlement packages.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Generated leads through networking activities, cold calling prospects, referrals.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Maintained accurate records of all transactions from start to finish using specialized software programs.
  • Facilitated new property listing to increase inventory.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.

Title Agent

Market Street Settlement Group
Portsmouth, NH
05.2015 - 06.2018
  • Responded promptly to customer inquiries regarding title status or other relevant information.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Managed multiple projects simultaneously while adhering to strict deadlines.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Attended closings as necessary to answer questions from buyers and sellers concerning their settlement documents.
  • Provided guidance to clients on their rights and obligations when transferring title.
  • Exchanged title-related information with realtors and lending personnel.
  • Verified accuracy of settlement sheets prior to closing date.
  • Evaluated documents to determine property ownership.
  • Coordinated activities between mortgage lenders, attorneys, escrow agents, home inspectors and other professionals during closing process.
  • Maintained current knowledge of local real estate laws and regulations affecting the conveyance of property titles.
  • Notified supervisor of possible delays and issues.
  • Conducted detailed searches of public records, such as deed books, court records, tax assessments, and liens.
  • Assisted customers with completing forms related to the sale or purchase of properties.
  • Ensured timely delivery of all documentation required for closing transactions.
  • Created and maintained accurate records of all documents related to real estate transactions.
  • Reviewed real estate closing files to identify and correct errors.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.

Realtor

Coldwell Banker Residential Brokerage
Portland, ME
05.2002 - 05.2015
  • Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Prepared and delivered sales presentations.
  • Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
  • Facilitated new property listing to increase inventory.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Accompanied buyers during property inspections.
  • Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
  • Researched and determined competitive market price.
  • Organized open houses and other events to promote properties for sale.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Increased personal revenue by completing multiple home and property sales.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Drafted contracts, purchase agreements, closing statements and leases.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
  • Maintained current and accurate CRM database of prospective customers.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.

Licensed Sales Assistant

Shearson Lehman Brothers
Westport , CT
08.1986 - 05.1992
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Processed returns and exchanges according to company policies and procedures.
  • Answered customer questions to maintain high satisfaction levels.
  • Processed payments in accordance with company policies and procedures.
  • Built relationships with customers by providing excellent customer service.
  • Established professional rapport with clients through effective communication techniques.
  • Participated in training sessions designed to improve knowledge of products, services, and industry regulations.
  • Performed daily opening and closing duties according to established guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Linguistics

McGill University
Montreal, Canda
05-1984

Skills

  • Vendor engagement
  • Staff hiring
  • Billing
  • Bookkeeping
  • Facility management
  • Workforce management
  • Document management
  • Clerical support
  • Scheduling
  • Contract administration
  • Account reconciliation
  • Administrative support

Affiliations

  • Outdoor activities include group and individual cycling; hiking; walking; sprint triathlons
  • Served as a volunteer with Habitat for Humanity of Greater Portland from 2002 to 2015; organized fundraising Spring Walks; served on the Affordable Housing Committee for the Town of Scarborough, ME for 5 years as the town planned to build a 10 lot subdivision
  • Active in 2 recreational book clubs
  • Sing with Voices from the Heart, Chorus in Portsmouth, NH
  • Enjoy travel with friends and family members

Languages

French
Professional
Spanish
Limited

References

References available upon request.

Timeline

Office Manager/Paralegal

Wiberg Law Office, PLLC
07.2018 - Current

Realtor

CB Realty
07.2018 - 08.2024

Title Agent

Market Street Settlement Group
05.2015 - 06.2018

Realtor

Coldwell Banker Residential Brokerage
05.2002 - 05.2015

Licensed Sales Assistant

Shearson Lehman Brothers
08.1986 - 05.1992

Bachelor of Arts - Linguistics

McGill University

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Patricia Tremain-Wiberg