Patricia Trout
Lititz,PA
Summary
Dynamic and results-driven professional with extensive experience as a Peer Caseworker at Oaks Integrated Care. Proven expertise in crisis management and client advocacy, successfully enhancing client satisfaction and access to vital resources. Skilled in interdisciplinary collaboration and treatment planning, fostering positive relationships to promote self-sufficiency and empowerment among high-risk populations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi Vehicle Type CDL Driver
Expressions Limousine
07.2020 - Current
- Navigated various routes efficiently, ensuring timely arrivals and customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed passenger interactions with professionalism, enhancing overall service experience.
- Coordinated logistics for special events, optimizing transportation plans for client needs.
- Utilized GPS technology to improve route planning and reduce travel times.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive travel.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Operated with safety and skill to avoid accidents and delays.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Peer Caseworker
Recovery Insights
09.2019 - 05.2020
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Conducted regular reviews of case files to ensure compliance with organizational policies and regulations.
- Facilitated communication between clients and social services to ensure effective resource allocation.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Peer Caseworker - PACT
Oaks Integrated Care
06.2008 - 05.2020
- Conducted comprehensive assessments to determine client needs and appropriate services.
- Developed individualized service plans in collaboration with clients and interdisciplinary teams.
- Facilitated access to community resources, ensuring clients received necessary support services.
- Monitored client progress and adjusted service plans based on evolving needs and outcomes.
- Provided crisis intervention and conflict resolution, enhancing client safety and stability.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Facilitated client support groups to provide resources and assistance.
- Conducted home visits to assess clients' home environment and provide support.
- Facilitated group workshops on life skills, contributing to client self-sufficiency and empowerment.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Conducted comprehensive assessments for understanding individual client needs, laying groundwork for effective support.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Improved client satisfaction with services, gathering and acting on feedback for continuous improvement.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Coordinated with legal and healthcare professionals to provide holistic support to clients.
- Implemented preventive measures for at-risk clients, reducing instances of crisis.
- Conducted home visits to assess and address client needs in their living environments.
- Engaged with multidisciplinary teams to coordinate care, ensuring comprehensive approach to client support.
- Assisted clients in developing and setting realistic goals to promote positive change.
Education
Bachelor of Arts - Applied Psychology
Millersville University
Millersville, PA06-2027
Bachelor of Arts - Criminology
Millersville University
Millersville, PA06-2027
Skills
- Interpersonal and written communication
- Motivational interviewing
- Behavioral observation
- Substance abuse treatments
- Client advocacy
- Assessment skills
- Records management
- Ethical practice
- Issue identification and resolution
- Reliability
- Active listening
- Behavior management
- Suicide prevention
- Crisis management
- Interdisciplinary collaboration
- Treatment Planning
- Group facilitation
- High-risk populations identification
- Analytical thinking
- Teamwork and collaboration
Certification
- Certified Police Officer Training Buena Borough PD - 1984
- Certified Investigator, Camden County Prosecutor's Office - 1987
- Commercial Driver's License -1989
- Certified Peer Support Specialist NJ,Oaks Integrated Care - 2009
- Certified Crisis Intervention Team NJ, Oaks Integrated Care- 2012
- Certified Mental Health Forensic Involvement Specialist- 2013
- Certified Peer Support Specialist PA, Recovery Insights - 2019
Timeline
Multi Vehicle Type CDL Driver
Expressions Limousine
07.2020 - Current
Peer Caseworker
Recovery Insights
09.2019 - 05.2020
Peer Caseworker - PACT
Oaks Integrated Care
06.2008 - 05.2020
Bachelor of Arts - Applied Psychology
Millersville University
Bachelor of Arts - Criminology
Millersville University