Patricia Felix
GLENDALE,Arizona
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Bilingual and eager to support organizational goals in a Human Resources Coordinator or Specialist role. Committed to contributing to a dynamic team and driving success.
Overview
25
25
years of professional experience
Work History
Human Resources Coordinator
Southwest Behavioral & Health Services
Phoenix, AZ
03.2021 - 04.2025
- Streamlined human resources operations to enhance departmental efficiency.
- Maintained accurate, confidential employee records for regulatory compliance.
- Processed invoices, tuition, and license reimbursements promptly.
- Completed PSLF forms and VOEs, supporting audit requirements and subpoenas from Nursing Board.
- Created employee badges to improve security and identification processes.
- Facilitated Medical Assistant program enrollment to promote professional development.
- Revoked employee access in AXIOM to ensure adherence to security protocols.
- Updated TBs, licenses, fingerprint cards, and credentials in UKG PRO for compliance.
Human Resources Assistant
Abrazo Scottsdale Campus
Phoenix, AZ
09.2018 - 08.2020
- Assisted management with daily operations of human resources department.
- Ensured completion of onboarding paperwork and scheduled HR appointments for job description reviews.
- Conducted background checks to meet compliance and completed E-Verify I-9.
- Assigned badges for active employees and deactivated badges for terminated employees.
- Addressed employee inquiries regarding medical, dental, and vision benefits.
- Generated ADHOC reports to support HR decision-making.
- Coordinated Trip Reduction Program to encourage employee participation.
- Provided support to new hires throughout interviewing and hiring processes.
Staffing-Bed Coordinator
Abrazo Scottsdale Campus
Phoenix, AZ
05.2014 - 09.2018
- Managed phone/email communication efficiently and effectively, performing accurate and timely scheduling/assignment entry for Hospital staff.
- Entered Environmental Services audits, Hand hygiene audits, entering data for Patient satisfaction scores graphs. Known as superuser for KRONOS payroll system.
- Inputted staff schedules, PTO, call-offs, orientation, timecards
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Conducted salary survey research for both exempt and non-exempt positions.
Staffing Coordinator
Hospice of the Valley
Phoenix, AZ
05.2011 - 02.2014
- Performed accurate and timely scheduling for Palliative Care Units.
- Gained experience in Customer Service managing phone and email efficiently and effectively.
- Communicated with potential hires to provide clarity on expected tasks, compensation, and policies.
Claims Adjuster
Anthem Blue Cross Blue Shield/WellPoint
Colorado Springs, CO
08.2000 - 08.2011
- Adjudicated dental claims, investigating a claim, determining if payment is warranted.
- Authorized payments to the policyholder or claimant.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Education
Bachelor of Science - Healthcare Management
Baptist School of Health Professions
Austin, TX04-2017
Associate of Science - Business Admin Management
Colorado Technical University
Colorado Springs, CO10-2010
Skills
- HR policies and compliance
- PeopleSoft HRMS
- Multitasking abilities
- Customer service excellence
- Employment record verification
- File management
- Problem solving skills
- Organizational effectiveness
- Spreadsheet creation
- HRIS Lawson administration
- Administrative support
- Multitasking capacity
Timeline
Human Resources Coordinator
Southwest Behavioral & Health Services
03.2021 - 04.2025
Human Resources Assistant
Abrazo Scottsdale Campus
09.2018 - 08.2020
Staffing-Bed Coordinator
Abrazo Scottsdale Campus
05.2014 - 09.2018
Staffing Coordinator
Hospice of the Valley
05.2011 - 02.2014
Claims Adjuster
Anthem Blue Cross Blue Shield/WellPoint
08.2000 - 08.2011
Bachelor of Science - Healthcare Management
Baptist School of Health Professions
Associate of Science - Business Admin Management
Colorado Technical University
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