Hi, I’m
Patricia Tucker
Contract Cleaner
North Richland Hills,Texas
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
34
years of professional experience
Work History
Appliance LiquidatorColleyville, TX
Appliance Cleaner
01.2010 - Current
Job overview
- Clean high end branded appliances
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Assist incoming clients as needed.
Cleaning Assistants IncLantana, TX
Model Home Cleaner
05.2018 - 04.2023
Job overview
- Clean new Model and Spec homes
- Clean for several national and local home builders through out the DFW Metroplex.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Polished fixtures to achieve professional shine and appearance.
Clean CrewFort Worth, Texas
Post Construction Home Cleaner, Model Home Cleaner
06.2016 - 11.2017
Job overview
- Cleaned all phases of Post Construction homes
- Cleaned new Model and Spec homes
- Cleaned for several national and local home builders through out the DFW Metroplex.
- Supervised supplies in inventory and submitted reorder requests.
- Loaded and unloaded cleaning equipment onto and off construction sites.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Performed daily facility checklists for cleaning post construction new homes.
- Observed safety regulations on job sites to minimize accidents.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Whites AppliancesNorth Richland Hills, TX
Store Manager
12.2013 - 08.2015
Job overview
- Managed all aspects of setting up a new business
- Composed and implemented the written warranty, set up and maintained internet marketing including the company website and social media pages
- Ensured a positive customer experience
- Responsible for accounting and banking duties
- Handled retail and commercial sales
- Provided and assisted with deliveries when needed
- Provided incoming telephone parts and labor repair quotes
- Scheduled in home repair appointments
- Produced over $100,000 in sales alone for the first 12 months in business.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
David McDavid Auto GroupIrving, Texas
Cashier, Used Car Billing Clerk, Compliance Clerk
01.1989 - 01.2003
Job overview
- Monitored outstanding invoices and performed collections duties.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Managed invoicing and payment processing operations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Executed billing tasks and recorded information in company databases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed customer invoices, credit memos and payments within established timelines.
- Audited billing records to verify accuracy and completeness.
- Verified accuracy of billing data and corrected discrepancies.
- Generated daily, weekly and monthly reports for billing department.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Built relationships with customers to encourage repeat business.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Answered questions about store policies and addressed customer concerns.
Education
Tarrant County CollegeFort Worth, TX
None from Psychology
01.1983 - 05.1983
University Overview
- 4.0 GPA
American Airlines Travel AcademyFort Worth, TX
Certificate from Travel Industry
11.1988 - 11.1988
University Overview
- Ranked in Top 5% of class
Skills
Professional Commercial/Residential Cleaner
Customer Relationship Management (CRM) Customer Support/Service Customer RelationsCleaning techniques
Housekeeping
Conscientious
Quality control guidelines
Appliance testing
Problem-Solving
Planning and Coordination
Multitasking Abilities
Timeline
Model Home Cleaner
Cleaning Assistants Inc
05.2018 - 04.2023
Post Construction Home Cleaner, Model Home Cleaner
Clean Crew
06.2016 - 11.2017
Store Manager
Whites Appliances
12.2013 - 08.2015
Appliance Cleaner
Appliance Liquidator
01.2010 - Current
Cashier, Used Car Billing Clerk, Compliance Clerk
David McDavid Auto Group
01.1989 - 01.2003
American Airlines Travel Academy
Certificate from Travel Industry
11.1988 - 11.1988
Tarrant County College
None from Psychology
01.1983 - 05.1983