Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Patricia Turbeville

Cosmetologist
Sumter,SC

Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Managing Cosmetologist

Small Business
03.2016 - Current
  • Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
  • Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
  • Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
  • Mentored junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
  • Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
  • Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
  • Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
  • Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
  • Organized special events at the salon to attract new clients and showcase the talents of our cosmetology team members.
  • Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
  • Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
  • Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
  • Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Maintained posting of MSDS sheets in workplace.
  • Prepared billings and estimates for customers.
  • Upheld 24-hour response time to service requests.

Spouse

Myself
02.2001 - 10.2015
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend and holiday shifts.

Managing Cosmetologist

The Ultimate Cut
06.1999 - 02.2001
  • Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
  • Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
  • Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
  • Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
  • Collaborated with team members to maintain a clean, organized, and welcoming salon environment for client comfort.
  • Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
  • Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
  • Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
  • Conducted regular quality assessments of services provided, implementing changes as needed to ensure consistently superior results.
  • Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
  • Implemented safety protocols to protect both clients and employees from potential hazards associated with various treatments or procedures.
  • Promoted excellent communication among team members, facilitating seamless cooperation on complex projects requiring multiple areas of expertise.
  • Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
  • Championed an inclusive atmosphere within the salon that catered to diverse clientele needs while promoting a positive company culture among employees.
  • Provided exceptional customer service by addressing and resolving client concerns promptly, maintaining a reputation for professionalism and reliability.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered phone calls and emails to schedule client appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Initiated workplace improvement programs for increased service efficiency.
  • Researched and evaluated current and potential products used by service staff.
  • Prepared billings and estimates for customers.
  • Evaluated employee performance through close observation and performance rubrics.
  • Utilized best practices theory when selecting vendors and products.
  • Upheld 24-hour response time to service requests.
  • Scheduled in-house and vendor work accounting for sales and customer volume.
  • Maintained posting of MSDS sheets in workplace.

Education

Cosmetology License - Cosmetology

Sumter Beauty College
Sumter, SC
08.1993

Skills

  • Appointment Scheduling
  • Client Consultations
  • Task Delegation
  • Hair Styling
  • Professional Ethics
  • Continuing Education
  • Salon Management
  • Hair Extensions
  • Chemical Treatments
  • Health and Safety
  • Sanitation Protocols
  • Social Media Promotion
  • Creative Vision
  • Business development
  • Event styling
  • Problem-solving abilities
  • Technical precision
  • Organizational skills
  • Cross-functional collaboration
  • First aid knowledge
  • Upselling techniques
  • Vendor relations
  • Decision-making abilities
  • Customer service
  • Product knowledge
  • Bridal services
  • Resource management
  • Conflict resolution
  • Quality assurance
  • Time management
  • Haircutting expertise
  • Wig services
  • Coloring techniques
  • Inventory control
  • Team leadership
  • Issue Resolution
  • Hairstyling
  • Chemical Mixing and Application
  • Product Expertise
  • Relationship Building
  • Hair Assessments
  • Hair Coloring and Highlighting
  • Friendly Communication
  • Client Education
  • Product and Service Explanations
  • Trend Awareness
  • Active Listening
  • Cosmetology
  • Strong Manual Dexterity
  • Hair Coloring Expert
  • Administrative Procedures
  • Relationship Building and Management
  • Client Consultation
  • Clear Communication
  • Sales Expertise
  • Men and Women Haircuts
  • Styling Tools
  • Color Matching Master
  • Sales and Upselling
  • Advanced Cosmetology Trained
  • Licensed Cosmetologist
  • Anatomy
  • Wig Styling
  • Special Event Hair Styling
  • Sanitation Maintenance
  • Social Skills
  • Beard Trimming
  • Customer Consultation
  • Selling and Upselling
  • Scheduling Appointments
  • Reflective Listening
  • Decision-Making
  • Waxing Treatments
  • Sanitation Practices
  • Bleaching, Dyeing, and Tinting
  • Body Mechanics
  • Esthetics
  • Cosmetics Selection Assistance
  • Merchandising strategies
  • Staff training

Accomplishments

Received accolades from various Commanders during my husbands military career.

Recognized for continued work with Autism in a professional and home setting.


Affiliations

  • Autism Awareness and Treatment for my son.
  • Design and create different crafts. (i.e. Crocheting, Adhesive decal creation, Painting, Woodwork,)
  • PTSD support for my husband.
  • Volunteer at Temple Christian High School. (Sumter, SC)

Certification

Certified in Olaflex products and Barbicide products.

South Carolina Business License.

South Carolina Booth Renter's License


Timeline

Managing Cosmetologist

Small Business
03.2016 - Current

Spouse

Myself
02.2001 - 10.2015

Managing Cosmetologist

The Ultimate Cut
06.1999 - 02.2001

Cosmetology License - Cosmetology

Sumter Beauty College

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