Patricia Turner
Wesley Chapel,FL
Summary
Thirteen years experience in serving the needs of complex populations in a combination of health care and social service settings Extensive knowledge of housing protocols and community resources, with a focus on Social Determinants of Health best practices. Experience building and leveraging relationships with community-based organizations. Three years experience establishing and implementing new programs and processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Product Operations Specialist - Long Term Care
Sunshine Health Centene
Tampa, FL
09.2021 - Current
- Maintain relationships with community partners public Housing Authorities, Affordable Housing Communities, and Assisted living facilities
- Manage and oversee Housing Partnership wait list of 300 + members from all Lines of Business in the Florida Market
- Assisted in maintaining 60+ MOUs for Housing Partners as referral agency for Florida Housing Finance Corporation
- Responsible for implementing processes for managing Value added Benefits and use of benefit funds
- Drove negotiations with vendors for competitive cost which resulted in 32% reduction in cost related to funds used for nursing home transitions
- Maintain vendor relationships and act as liaison for escalations
- Responsible for reporting weekly data on benefit fund expenditures and team support to leadership
Housing Management Specialist
Sunshine Health Centene
Tampa, FL
10.2018 - 09.2021
- Responsible for designing and implementing processes and best practices for Long Term Care Housing Program with focus on Social Determinants of Health
- Responsible for leveraging partnership with Orlando Housing Authority with 100% success rate with member placement on 811 Mainstream Non-Elderly Vouchers
- Developed and updated tracking spreadsheets for tracking operational metrics and expanded benefit member balances
- Supported Case Management with Nursing Home Transitions
- Documented member interactions in Virtual Health
- Assisted with all integration activities related to Housing Programs, Nursing Home Transitions, and Expanded benefits
Lead Housing Specialist/Compliance Manager
Pasco County Housing Authority
Dade City , Florida
12.2017 - 04.2018
- Managed team of 4 housing Specialist
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords to provide suitable and affordable units to meet clients' needs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Ensured clients had due process when requesting and informal hearing.
- Overseen 109 HUD-VASH voucher (housing for homeless veterans) caseload
- Overseen 23 HOPWA vouchers (Housing Opportunity for Persons with AIDS). Maintained files in accordance with HOPWA grant. Partner with HOPWA case managers to ensure vouchers are not terminated
- Overseen 16 Shelter Plus Care (SPC) vouchers for persons with disabilities or victims of domestic violence
- Maintained database of housing resources, landlords and management companies.
- Assisted applicants in filling out housing applications and verifying assets.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Housing Specialist
Pasco County Housing Authority
Dade City, FL
01.2016 - 12.2017
- Maintained caseload of approximately 250 Housing Choice Voucher clients.
- Reorganized Housing Choice Voucher caseload of 1440 voucher holders and dispersed it evenly between 5 housing specialists
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Family Case Manager Supervisor
Hamilton County Department Of Child Services
Noblesville , IN
06.2011 - 10.2015
- Supervise 6 to 10 family case managers at any given time, and one clerical staff
- Overseen caseload of 130 children and ensured families had due process and children gained permanency in accordance to mandated State guidelines
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Attended community meetings including Prevent Child Abuse Indiana, Systems of Care, and Regional Services Counsel
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Supervised Title IV-E interns and evaluate their internship
- Worked with senior case managers to coordinate team development activities and trainings.
- Referred families to shelters, legal resources and educational programs.
- Overseen staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Family Case Manager II
Hamilton County Department Of Child Services
Noblesville, IN
06.2008 - 06.2011
- Maintained case load of 17 to 21 children and ensured child safety
- Completed case plans, CANS, court reports, child summaries, held child and family team meetings, and completed service referrals
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assisted Guardian Ad Litem (GAL) Director in training new income GAL volunteers
Education
Bachelor of Social Work - Social Work
Ball State University
Muncie, IN07.2008
Skills
- Excellent written and oral communication skills
- Ability to work independently, exercise good judgment, and creatively problem solve
- Organization and time management
- Planning and coordination
- Policies and procedures
- Staff management
- Coaching and mentoring
- Financial management
- Originality and Creativity
- Budget Control
Certification
Housing Choice Voucher Specialist Certification
Timeline
Sr. Product Operations Specialist - Long Term Care
Sunshine Health Centene
09.2021 - Current
Housing Management Specialist
Sunshine Health Centene
10.2018 - 09.2021
Lead Housing Specialist/Compliance Manager
Pasco County Housing Authority
12.2017 - 04.2018
Housing Specialist
Pasco County Housing Authority
01.2016 - 12.2017
Family Case Manager Supervisor
Hamilton County Department Of Child Services
06.2011 - 10.2015
Family Case Manager II
Hamilton County Department Of Child Services
06.2008 - 06.2011
Bachelor of Social Work - Social Work
Ball State University
Housing Choice Voucher Specialist Certification
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