Patricia Twist
Oxon Hill,MD
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Darcars Honda
11.2023 - Current
- Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Explained estimates and determined repair timelines to manage customer expectations.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Guest Experience Manager
Darcars Automotive
05.2023 - 11.2023
- Trained new employees on customer service, money handling and organizing strategies.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Scheduled appointments for customers in person or over telephone.
- Provided exceptional customer service, fostering positive relationships with both new and existing clients.
- Managed phone and email correspondence
- Provided exceptional customer service, resulting in high levels of satisfaction and referrals from clients.
- Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
Assistant General Manager
Taco Bell / Southpaw
03.2021 - 05.2023
- Assisted General Manager with scheduling employees, scheduling interviews, hiring and training team members
- Managed staff of approximately 20+ crew members
- Handled corrective action forms
- Kept accurate records for labor and food cost
- Counted daily and weekly inventory
- Handled truck orders
- Scheduled maintenance for upkeep of restaurant
- Resolved customer complaints through loop
- Helped team meet speed and forecasted sales goals
- Upheld Taco Bell standards as well as health department standards
Shift Leader
Taco Bell / Taco Bell Cantina
08.2016 - 01.2021
- Allocated tasks to employees daily and monitored activity and task completion
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Managed and mentored up to 10 staff members
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Night Auditor
The Three Sisters Inn & Suites
01.2011 - 04.2014
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Maintained cleanliness of bathrooms, lobby and front desk
- Audited and balanced cash and credit transactions daily and reset register for next day's operations
- Documented wake-up requests and set up automatic calls in system
- Ran end-of-day computer functions and closed out reports, submitting details to General Manger for review
- Operated Night Vision to enter financial data and compile reports
- Directed and trained new staff on procedures, service standards and productivity strategies and aided and mentoring
- Volunteered to take on duties and tasks for Breakfast Crew and Housekeeping during peak periods or staff absences
- Followed facility security protocols, including Walk about room check and parking lot check every 2 hours to safeguard guests and personnel.
Education
Certified Nursing Assistant -
Nursing Academy of Manassas
Manassas, VA10.2014
Skills
- Reynold & Reynolds Ignite & X-Time
- Estimate Preparation and documentation
- Attention to Detail and organization
- Willing to Learn
- Appointment Scheduling
- Coordination with Service Team
- Strong Work Ethic
- Customer Retention and complaint handling
- Resource Allocation
- Employee Supervision
- Calm and Pleasant Demeanor
Certification
- Certified Nursing Assistant
- OSHA certification: HACCP Certification
- SERV Safe Certified: Alcohol
- SERV Safe certification: Food Handling
Timeline
Service Advisor
Darcars Honda
11.2023 - Current
Guest Experience Manager
Darcars Automotive
05.2023 - 11.2023
Assistant General Manager
Taco Bell / Southpaw
03.2021 - 05.2023
Shift Leader
Taco Bell / Taco Bell Cantina
08.2016 - 01.2021
Night Auditor
The Three Sisters Inn & Suites
01.2011 - 04.2014
Certified Nursing Assistant -
Nursing Academy of Manassas
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