Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Patricia Urteaga

Laredo,TX

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

19
19
years of professional experience

Work History

Receptionist

Elite Tax
03.2020 - 07.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Import Clerk

Border Transfer
02.2003 - 08.2004
  • Streamlined import processes by closely monitoring shipments and communicating effectively with carriers.
  • Enhanced operational efficiency for imports by implementing new software tools and procedures.
  • Accelerated import clearance timeframes by promptly preparing and submitting necessary documentation.
  • Established strong relationships with clients, ensuring satisfaction through consistent communication and timely resolution of issues.

Education

High School Diploma -

Instituto America De Estudios Superiores
Nuevo Laredo, Tamps

Skills

  • Data Entry
  • File Management
  • Travel Coordination
  • Project Coordination
  • Organizational Skills
  • Billing and Invoicing
  • Customer Service
  • Greeting and Seating Clients

Languages

Spanish
Full Professional

Timeline

Receptionist

Elite Tax
03.2020 - 07.2022

Import Clerk

Border Transfer
02.2003 - 08.2004

High School Diploma -

Instituto America De Estudios Superiores

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Patricia Urteaga