Patricia Valdez
San Antonio,TX
Summary
Professional Experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Steele Montessori Academy
09.2022 - 08.2024
- Work with individual students or small student groups to conduct instructional activities and develop academic skills as outlined by the teacher
- Assist teachers in implementing program objectives that support developmental, behavioral, and academic student performance
- Assist in managing student behavior, including crisis intervention, physical management of disruptive students and inappropriate behaviors, as needed
- Assist with the supervision and monitoring of students throughout the school day inside and outside of the classroom, including the cafeteria, playground, physical education classes, boarding and exiting the bus, on community-based activities and other assigned activities
Fitness Instructor
Camp Gladiator
08.2020 - 04.2022
- Lead group fitness classes incorporating functional and fun aerobic and anaerobic exercises for all fitness levels
- Actively managed and marketed the business via online, in person and at events to build a strong client base in the San Antonio area
- Guided clients through safe and modified functional exercises to match their level of fitness and medical considerations
Writing Intern
San Antonio Current
01.2016 - 08.2016
- Works successfully both independently and in a team
- Thrives in a fast-paced, deadline driven environment
- Possesses a strong work ethic with the ability to work under pressure, organize and prioritize solutions
- Actively managed and updated the online web calendar regarding local events
- Excellent writing skills and the ability to communicate and collaborate effectively
HR Representative
Wells Fargo
06.2012 - 05.2015
- Demonstrates strong customer orientation/sensitivity and professionalism
- Proficient Typing/Computer skills with a high level of accuracy
- Ability to work independently and multi task in a fast paced, ever changing environment
- Exhibits great customer service in resolving issues for employers and managers regarding HR policies and procedures
Claims Adjuster
United States Automobile Association (USAA)
01.2005 - 12.2010
- Provided auto claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers
- Adjusted moderately complex auto claims
- Acquired and applied intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures
- Collaborated with team members to resolve issues and to identify appropriate issues for escalation
- Partnered and/or directed vendors and internal business partners to facilitate claims resolution
- Contributed to business goals and performance metrics
Sales Associate
GAP
09.2003 - 12.2005
- Greet and provide customers with excellent service
- Recommend, select and help locate the right merchandise
- Count money, sort charge slips, balance monies and maintain sales records
- Arrange and display merchandise
- Receive and process cash, check and charge/credit payments
Barista
Starbucks
08.2003 - 10.2005
- Develops enthusiastically satisfied customers all of the time
- Provides quality beverages consistently for all customers
- Maintains Quality store operations
- Contributes to store profitability
- Takes responsibility to learn all aspects of the barista position
Education
Bachelors - Digital Journalism
National University
La Jolla, CASkills
- Exceptional listener
- Effective communicator
- Verbal communication
- Written communication
- Flexible team player
- Ability to prioritize
- Project management
- Productive worker
- Solid work ethic
- Dependable
- Responsible contributor
- Commitment to excellence
- Enthusiastic learner
- Knowledge-hungry
- Customer communication
- Friendly demeanor
- Polite communication
Certification
Certified fitness trainer
Timeline
Instructional Assistant
Steele Montessori Academy
09.2022 - 08.2024
Fitness Instructor
Camp Gladiator
08.2020 - 04.2022
Writing Intern
San Antonio Current
01.2016 - 08.2016
HR Representative
Wells Fargo
06.2012 - 05.2015
Claims Adjuster
United States Automobile Association (USAA)
01.2005 - 12.2010
Sales Associate
GAP
09.2003 - 12.2005
Barista
Starbucks
08.2003 - 10.2005
Bachelors - Digital Journalism
National University
Similar Profiles
Briseis WeiseBriseis Weise
Cosmetologist Student at Steele High School Cosmetology AcademyCosmetologist Student at Steele High School Cosmetology Academy
Cohen MogckCohen Mogck
Volunteer- Childcare at Madison Montessori AcademyVolunteer- Childcare at Madison Montessori Academy
Jessica Jenkins (Sandstrom)Jessica Jenkins (Sandstrom)
Montessori Preschool Principal at Evergreen Academy MontessoriMontessori Preschool Principal at Evergreen Academy Montessori
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy