Patricia Valdez-Rios
El Paso
Summary
Dynamic Assistant Administrator skilled in interdepartmental communication and cross-functional team leadership. Successfully managed daily operations and compliance, implementing strategies that streamlined workflows and improved organizational efficiency.
Overview
29
29
years of professional experience
Work History
Assistant Administrator
University Medical Center of El Paso
El Paso
07.2018 - Current
- Managed daily operations for support services across departments to drive productivity.
- Streamlined workflows through collaboration with multiple departments to enhance efficiency.
- Maintained communication with stakeholders, aligning service expectations and requirements to enhance satisfaction.
- Ensured compliance with regulatory agencies and organizational policies governing support services and hospitals.
- Developed operational policies ensuring compliance with federal, state, and local regulations.
- Facilitated team meetings to review goals, provide updates, and address challenges.
- Led cross-functional teams to foster collaboration and achieve ambitious objectives.
- Reported client and employee concerns to senior management for timely resolution.
Director, Guest Services
University Medical Center El Paso
El Paso
03.2008 - 07.2018
- Led strategic direction for guest services department, aligning initiatives with organizational goals to enhance overall service delivery.
- Coordinated interdepartmental communication, enhancing patient satisfaction through streamlined processes.
- Resolved customer complaints efficiently while maintaining service quality.
- Developed comprehensive project plans outlining timelines, goals, budgets, and staffing needs to ensure successful project execution.
- Directed daily operations to ensure compliance with laws and regulations.
- Inspected facilities, recommending modifications for safety and sanitation compliance.
- Assisted in budget development through detailed analysis of expenses.
- Researched health center standards to identify best practices and improvement opportunities.
General Manager
Chase Suite Hotel El Paso
El Paso
10.1997 - 02.2008
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily hotel operations to ensure exceptional guest experiences.
- Developed marketing strategies to enhance hotel visibility and attract guests.
- Implemented budget controls to manage operational costs effectively.
- Ensured compliance with health and safety regulations throughout the property.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Oversaw product development initiatives from concept through completion stages.
- Acted as a liaison between business partners and technical teams in order resolve complex issues arising during transitions.
Education
MBA - Business Administration And Management
Sul Ross State University
Alpine05-2018
BBA - Marketing
Sul Ross State University
Alpine, TX05-1990
Skills
- Project management
- Compliance management
- Policy writing
- Budget development
- Workflow optimization
- Interdepartmental communication
- Associate Relations management
Languages
Spanish
Professional
Accomplishments
- COVID Visitation
Affiliations
- Sun Bowl Association 1995 - Current
Fan Fiesta Chairperson/Board Member - Sul Ross State University 1994-1996 and 2022-Current
Alumni Association - Board of Directors - St. Jude Catholic Church 2010 - current
Finance Committee - El Paso Aggie Moms 2020
Membership 2021 - 2023
President 2023 - 2026
Vice President at Large 2026 - current
Timeline
Assistant Administrator
University Medical Center of El Paso
07.2018 - Current
Director, Guest Services
University Medical Center El Paso
03.2008 - 07.2018
General Manager
Chase Suite Hotel El Paso
10.1997 - 02.2008
MBA - Business Administration And Management
Sul Ross State University
BBA - Marketing
Sul Ross State University