Patricia Valenzuela
Grand Terrace,Ca
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet agency goals.
Overview
21
21
years of professional experience
Work History
SCSEP Area Representative
Department Of Aging And Adult Services
09.2023 - 12.2023
- Maintained and grew existing accounts while expanding network and relationship with untapped consumer base through targeted marketing methods.
- Built relationships with participants and host agencies to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in applicant database.
- Field phone calls from potential participant applicants and answer questions regarding SCSEP training program.
- Review applications and establish primary contact with potential program participants.
- Enter application information into Excel spreadsheet.
- Maintain applications by area in files to review as opportunities become available to process applicants to be interviewed and placed with host agencies as needed.
Part-Time Merchandiser
American Greetings
04.2021 - 04.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates..
- Established strong vendor relationships to maintain and support business.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Home Care Provider
In Home Supportive Services (IHSS)
01.2017 - 03.2021
- Provide home care for my client including cleaning her home, shopping for and prepare home cooked meals per dietary needs
- Transport to and from medical appointments, pick up and deliver her medications, accompany her on shopping trips, and occasionally take her out to restaurants..
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
Ministry Leader
Centerpoint Church
09.2010 - 08.2016
- As a Ministry Leader my duties included recruiting and facilitating training for team members
- Provide confidential emotional, spiritual encouragement to church attendees, and offer referrals to professional counseling services if needed.
- Provided spiritual care through visitation, counseling, and prayer.
- Oversaw administration and management of all areas of ministry.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Rep III
Well Fargo Home Mortgage
03.2003 - 02.2011
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
Business Administration
San Bernardino Valley College
GED -
San Bernardino High School
San Bernardino, CA01.1970
Skills
- Ability and willingness to work alone as well as in a team environment, to do a do an excellent job for my employer Self-driven person with positive attitude
- Territory management
- Relationship building
- Problem solving
- Organizational skills
- Interpersonal skills
Activities
Guest Relations Director, Church, 4.5 years, Volunteer position under the direct supervision of my Pastor.
Timeline
SCSEP Area Representative
Department Of Aging And Adult Services
09.2023 - 12.2023
Part-Time Merchandiser
American Greetings
04.2021 - 04.2022
Home Care Provider
In Home Supportive Services (IHSS)
01.2017 - 03.2021
Ministry Leader
Centerpoint Church
09.2010 - 08.2016
Customer Service Rep III
Well Fargo Home Mortgage
03.2003 - 02.2011
Business Administration
San Bernardino Valley College
GED -
San Bernardino High School
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