Patricia Valle Rosas
Imperial ,CA
Summary
Experienced with office administration and clerical support. Utilizes strong organizational skills to manage documents and communications efficiently. Knowledge of team collaboration and adaptability in dynamic environments. Very familiar with schedualing appointments with Doctors and Hospitals.
Overview
19
19
years of professional experience
Work History
Substitute Clerical Assistant I
Imperial County Office Of Education
El Centro, CA
04.2023 - Current
- Supported staff with data entry tasks, enhancing overall operational efficiency.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Utilized office management software to record and track families and providers information.
- Greeted incoming visitors and clients professionally and provided friendly knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Organized and maintained accurate filing systems for families' and providers' records.
- Interview and register providers and families for the APP program.
- Process provider payments as needed.
Caregiver
In Home Supportive Services
El Centro, CA
03.2023 - Current
- Provided daily personal care and assistance to clients, ensuring comfort and safety.
- Assisted with medication management and health monitoring for individuals with varying needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
Receptionist
Dr. Hanh Bui
El Centro, CA
08.2018 - 08.2022
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Implemented office procedures to improve workflow efficiency and reduce waiting times.
- Assisted in managing billing inquiries and insurance verification for patients.
- Developed training materials for new reception staff, fostering a collaborative work environment.
- Led initiatives to streamline appointment reminders, increasing patient attendance rates.
- Monitored inventory levels of office supplies, ensuring adequate stock for daily operations.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Collected payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Administrative Assistant
Dr. Athar M. Ansari
El Centro, CA
06.2007 - 05.2018
- Managed scheduling and appointment coordination for patient consultations and follow-ups.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing processes by verifying insurance information and processing payments.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Led initiatives for office inventory management, ensuring necessary supplies were always available.
- Assisted in financial record-keeping, ensuring accuracy in invoicing and expense tracking.
Education
No Degree - Office Technician
Imperial Valley College
Imperial, CACertificate of Technical Studies - Bank Teller.
Imperial Valley Regional Occupational Program.
El Centro, CA06-2003
High School Diploma -
Brawley Union High School
Brawley, CA06-1991
Skills
- Customer service
- File maintenance
- Appointment scheduling
- Multi-line phone proficiency
- Inventory management
- Positive attitude
- Mail sorting and distribution
- Front office management
- Strong problem solver
- Supply restocking
- Professional and mature
- Billing and invoicing
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Substitute Clerical Assistant I
Imperial County Office Of Education
04.2023 - Current
Caregiver
In Home Supportive Services
03.2023 - Current
Receptionist
Dr. Hanh Bui
08.2018 - 08.2022
Office Administrative Assistant
Dr. Athar M. Ansari
06.2007 - 05.2018
No Degree - Office Technician
Imperial Valley College
Certificate of Technical Studies - Bank Teller.
Imperial Valley Regional Occupational Program.
High School Diploma -
Brawley Union High School