Patricia Valles
Buckeye,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Property Manager
Trinity Management
07.2023 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget.
- Review files in preparation for audits, approving initial certifications for properties in the company's portfolio.
- Assuring compliance with applicable affordable housing programs
- Must keep current in all changes to affordable housing regulations and distribute this information to property operation staff.
Leasing Consultant/Assistant Manager
Rise 48 Communities
01.2021 - 05.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Customer Service Manager
Walmart
05.2007 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Gardena High School
Gardena, CA07-1989
Skills
- Customer service
- Team leadership
- Decision-making
- Relationship Building and Rapport
- Problem-solving
- Business Processes and Procedures
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager/Property Manager
Trinity Management
07.2023 - 01.2025
Leasing Consultant/Assistant Manager
Rise 48 Communities
01.2021 - 05.2023
Customer Service Manager
Walmart
05.2007 - 01.2021
High School Diploma -
Gardena High School
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