Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Patricia Vargas

Lakeside,CA

Summary

Meticulous Front Desk with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations. Friendly and polished front desk brings proven experience in front desk environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating accounts and promoting customer satisfaction. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hotel Front Desk Receptionist

Best Western
09.2020 - 12.2023
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved service-related problems and documented actions in system.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Prepared weekly employee work schedules for team members.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Contributed to a positive work environment by effectively collaborating with colleagues across various departments.

Front Desk Agent

Best Western Plus Hotel
10.2017 - 04.2019
  • Kept accounts in balance and ran daily reports to verify totals.
  • Monitored hotel's budget and financial records.
  • Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Education

ADMINISTRATIVE MEDICAL ASSISTANT - MEDICAL

United Education Institute
San Diego
05.1999

High School Diploma -

Brawley Union High School
Brawley, United States
06.1993

Skills

  • Room Key Issuance
  • Restaurant Reservations
  • Lobby Maintenance
  • Two-Way Radio Operation
  • Nightly Audits
  • Multi-Line Phone Systems
  • Data Gathering
  • Room Assignments
  • Attention to Detail
  • Problem-Solving
  • Organizational Skills
  • Making Reservations
  • Guest Message Transmission
  • Greeting Guests
  • Reservations
  • Detail Oriented
  • Analytical Thinking
  • Problem-solving skills
  • Data Entry
  • Teamwork and Collaboration
  • Administrative Support
  • Self Motivation
  • Data Confidentiality
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Front Desk Operations
  • Guest Registration
  • Critical Thinking

Certification

  • Certified Administrative Medical Assistant , United Education Institute

Languages

Spanish
Native or Bilingual

Timeline

Hotel Front Desk Receptionist

Best Western
09.2020 - 12.2023

Front Desk Agent

Best Western Plus Hotel
10.2017 - 04.2019

ADMINISTRATIVE MEDICAL ASSISTANT - MEDICAL

United Education Institute

High School Diploma -

Brawley Union High School

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Patricia Vargas