Patricia Veard
Lorain,OH
Summary
Highly-motivated,wife and mother of eight grown children with a strong desire to take on new challenges. I have a work ethic that will not be matched, I excel in adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. My multi-tasking abilities are second to none.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Management
United Property Management Co.
Lorain, OH
01.1994 - 10.2021
- Maximized occupancy with strong marketing and tenant relations skills.
- Organized move-in and move-out procedures for new or departing tenants.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Scheduled routine inspections of common areas such as laundry rooms, hallways, lobbies.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Collected rent payments from residents in accordance with lease agreements.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Responded promptly to emergency maintenance requests from tenants 24 hours a day 7 days a week as needed.
- Performed regular walkthrough of each unit to identify potential issues or hazards that require attention.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Managed and oversaw operations, maintenance and administration of properties.
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments.
- Oversaw daily operations, maintenance and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Advised residents on local services available in their area such as transportation routes or nearby stores.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
House Cleaning and Organizing
Self Employed Services
Lorain, OH
03.2016 - 12.2017
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Mary Kay Consultant
Self-employeed
Summersville, WV
02.1996 - 01.1998
- Ordered or purchased supplies to maintain optimum inventory.
- Kept notes listing preferences and services provided to clients for quick reference.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Achieved repeat business and referrals through personalized services.
- Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
- Handled appointment booking, canceling and rescheduling.
Server
Fran's Restaurant
Summersville, WV
04.1994 - 06.1995
- Trained new employees to perform duties.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Delivered food orders promptly and courteously.
Assistant Manager/Shift Supervisor
Pizza Hut
Richwood, WV
07.1990 - 06.1993
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Answered approx 10 calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Education
GED -
State of West Virginia HS Equivalent Diploma
West Virginia07-1997
Skills
- Customer Relations
- Property Marketing
- Resident Event Planning
- Leasing Promotions
- Preventive Maintenance
- Leasing
- Property Inspections
- Maintenance Coordination
- Rents Collection
- Maintenance
- Client Relations
- Violation Resolution
- Payment Collection
- Repair Planning
- Staff Management
- Tenant and Owner Liaising
- Rental Listings Research
- Customer Service-Focused
- Grounds and Facility Inspection
- Creative and Adaptable
- Clear Communication
- Disturbance Handling
- Decision-Making
- Maintenance Knowledge
- Social Media Engagement
- Property Showing
- Relationship Building
Affiliations
I am a wife and mother to eight children. I have a very strong nurturing instinct which makes me a great teacher and supervisor. I have a wide variety of interests that range from helping my son maintain his motorcycle and attending motocross races to painting with my daughter and lots of things in between.
Accomplishments
I am currently working on writing a book about my life. I have had a very eventful life thus far and often have people tell me that I "should write a book" so I am.
Certification
I am a Certified Notary Public. My Commission expires April 17,2028. My Commission number is:- 2023-RE-862650
References
References available upon request.
Timeline
House Cleaning and Organizing
Self Employed Services
03.2016 - 12.2017
Mary Kay Consultant
Self-employeed
02.1996 - 01.1998
Server
Fran's Restaurant
04.1994 - 06.1995
Property Management
United Property Management Co.
01.1994 - 10.2021
Assistant Manager/Shift Supervisor
Pizza Hut
07.1990 - 06.1993
GED -
State of West Virginia HS Equivalent Diploma
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